We are recruiting on behalf of our 5* boutique hotel client. Their core values focus on personal relationships with colleagues and guests alike and include: Quality, Passion, Commitment, Fairness and Style. Your Passion Supervises overall activities in the department. Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard. Keeps knowledge/information of any change in resort policy and procedure and enforce them. Ensures good communication and cooperation between front office department and other departments. Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements. Controls expenses of front office department. Maintains a personalized service standard of the reception by constant training and motivation of the team members. Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met. Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly Ensure the Memo is accurate and correct for all departments Conducts daily briefings Blocks special room. Requests and personally checks them prior to the arrival of guests. Personally, welcomes guests and allocates rooms and coordinates with supervisor for proper follow up. Personally, resolves any problem a guest may face during his stay in the hotel or endeavours to provide the maximum service possible always with a margin for flexibility. Conducts regular inspections of areas directly under his responsibility. Meets regularly with supervisors in order to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instruction from higher management. Communicate to management concerned, movement of guests and guest comments. Prepare revenue and occupancy forecasting Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecast, reports and tracking logs Maintains key control Conforms to the companys Policies & Procedures. Performs Duty Manager responsibilities on rotating shifts Perform any other duties as assigned by the Management Your Personality Previous experience in a leadership role within the hospitality industry is preferred Bilingual/multilingual skills are highly desirable Strong communication and interpersonal skills Ability to handle difficult situations with tact and professionalism Knowledge of human resources practices and procedures Excellent organizational and time management skills Company Benefits 50% off from rooms and F&B outlets for you and your friends and family Continuous training and development for all staff of all levels TFL monthly travel card up to £147.50 for zone 1 -2 paid after successful completion of probation Staff meals provided on shift Discretionary service charge Laundry service all formal uniform 28 days holiday including bank holiday increasing after 2-year service