Help Desk Coordinator - Hybrid Totton, Southampton (SO40), SO40 9JG Part Time - Pro Rata We are a well-established forward-thinking Electrical & HVAC Contractor, providing 24/7 365 maintenance services to the UKs largest hospitality brands. We currently have multiple positions for a Help Desk Coordinator for an immediate start to join our team in Totton, Southampton. Are you an enthusiastic, self-motivated individual? Do you have good administrative skills? Would working a 6 week shift pattern that fitted around school hours suit you? If so, this could be the perfect role for you The position requires someone that is eager to learn, has a good eye for detail and is keen to become part of our ever-expanding team. The most important thing is that youre there to help our customers, and that they feel supported by you. We are a company that prides itself on nurturing staff and creating futures for individuals. What will you be doing: Raising Client Orders on internal systems Liaising with Clients via Phone, Email Updating Client Portals Updating Internal systems Liaising and allocating work to our Engineers Shifts details; Midweek day shifts - 09:00 - 15:00 Midweek Night Shifts - 17:00 - 07:30 (Mon - Thur taking Emergency calls only, working from home) Weekend Day Shifts - 09:00 - 17:00 (Working from home) Weekend Night Shifts (Fri - Sun - taking Emergency calls only, working from home) There is flexibility with the rota but expected to work 3 weekend shifts out of 6. Opportunity for over-time. (Rota provided on application) This is an opportunity for an enthusiastic, self-motivated individual with good communication, organisational and administrative skills with a good understanding of Microsoft office.