Location: Taunton, Somerset
Hybrid: 3 days office, 2 days WFH
Were seeking an ambitious 1st Line Technical Support Analyst who loves problem solving. As a Technical Support Analyst in Tier 1, you will work closely with Technical Support Analysts to provide IT support to our managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. This individual will also need to work on multiple tickets at a time whilst meeting the determined SLAs. This job may include site visits if required and to aid progression.
Key Responsibilities
1. First point of contact for IT support queries (phone & Ticket System)
2. Providing 1st line remote support and escalating when needed.
3. Managing customer requests such as installations, user account changes, and updates
4. Daily/weekly security/health and backup checks
5. Contributing to and improving our knowledge base system
6. Assisting project engineers on a variety of client projects
7. Offering basic training and guidance to custome...