Location
This role is based out of our Riverside Tower, Belfast office. We have a hybrid working model of 3 days together, 2 days wherever.
Why this job matters
The Orbit Team is part of Consumer Digital, which is responsible for building and managing web applications that are used by Contact centre agents and retail staff. We also build automated solutions to service our customers from faults, ordering, billing, customer comms and product tooling. We use industry leading technologies to deliver brilliant experiences to our user base of over 20k agents that service 30 million customers.
You would be joining us at a very exciting time with an opportunity to put your stamp on our important transformational programme. You’ll be exposed to a wide set of leading technologies and inclusion in a very social, positive, and hardworking team that takes progression/tutoring and mentorship seriously. You’ll have the chance to work in an area of BT that matters greatly to our customers, implementing change that will greatly improve customer experiences.
What you’ll be doing
Platform Engineering
Infrastructure & Systems
* Design, build, and maintain scalable platform infrastructure
* Work with cloud technologies (AWS, Azure) to ensure performance and cost-efficiency
* Maintain infrastructure as code using tools such as Pulumi
Automation & Tooling
* Develop and manage CI/CD pipelines and container orchestration solutions
* Evaluate and implement tools to improve developer experience and platform stability
* Introduce new tools or services to enhance infrastructure and operations
Reliability & Monitoring
* Ensure security, reliability, and observability across platform components
* Monitor system health, capacity, and performance; troubleshoot cross-environment issues
Collaboration & Enablement
* Collaborate with developers for seamless integration of infrastructure and application code
* Share knowledge and mentor junior engineers in platform best practices
* Communicate proactively with cross-functional teams to gather platform requirements
Frontend Engineering
Frontend Application Development
* Design, build, and maintain efficient, reusable, and reliable frontend code
* Translate UI/UX designs into responsive, high-quality interfaces
Team Collaboration
* Work with cross-functional teams to define, design, and deliver new features
* Provide insights and contribute to frontend strategy and best practices
React Development
* Extend and maintain new user journeys using ReactJS
* Build reusable component libraries to promote consistency and code quality
* Write testable, maintainable code using tools like React Testing Library, Selenium, and Cypress
GraphQL Backend for Frontend (BFF)
* Develop and maintain a GraphQL layer using Apollo Server
* Integrate with downstream systems to deliver frontend-friendly APIs
Low-Code Platform Support
* Maintain existing user-facing applications built on the OutSystems low-code platform
Quality Assurance
* Test UI elements for functionality and visual consistency
* Troubleshoot and resolve frontend bugs and performance issues
Continuous Learning
* Stay current with emerging frontend technologies and low-code development trends
General Responsibilities
Professional Growth & Learning
* Stay up-to-date with industry trends, emerging technologies, and engineering best practices
* Contribute to a culture of continuous improvement and shared growth
Operational Excellence
* Contribute to clear documentation for systems, processes, and development standards
* Proactively identify and resolve blockers or inefficiencies in workflows
* Uphold quality and consistency across codebases and deployments
Delivery & Ownership
* Take ownership of assigned projects and deliver high-quality work on schedule
* Balance short-term execution with long-term maintainability and scalability
Skills and Experience
Must have:
* Hands on AWS/GCP cloud migration
* Strong knowledge on web-based frameworks and latest technologies, such as JavaScript and React, and good knowledge of UI design.
* Troubleshooting skills
* Should have working experience on Micro service-based arch and cloud-based solutions
* Delivering positive customer experience and service delivered through the software developed
* Managing stakeholder requirements and communications
* Creating a culture of continuous development and learning that nurtures a world class software development practice
* Effective verbal and written communication skills
* B.E. degree in Computer Science or related field, or equivalent professional experience
Desirable:
* Portfolio of completed frontend projects, including work with modern frameworks and technologies. Specifically experience using Typescript/ReactJS/GraphQL is highly desirable.
* Working knowledge of performance tuning of application and continuous integration techniques.
* Experience with writing Unit tests using a framework such as React testing library or experience with a E2E testing framework such as Cypress or Selenium
Benefits
* Annual On target bonus 10% (personal and company multipliers)
* BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
* Life Assurance
* Direct share scheme
* Exclusive colleague discounts on our latest and greatest BT broadband packages50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
* My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
* Discounted EE TV including TNT Sport and the NOW Entertainment membership
* Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
* Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
* 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
* Volunteering days so you can give back to your local community
* Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’
Our leadership standards
Looking in:
- Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
- Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
- Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
- Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
- Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
- Building for the future
I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.