Join to apply for the Regional Manager - South role at Mitie Cleaning & Hygiene Services
Job Objectives And Responsibilities
* Responsible for the operational and financial performance of retail sites within the allocated business area, ensuring alignment with overall targets and compliance with key SLA's and KPI's.
* Accountable for the financial performance and service delivery of the assigned zonal area, contributing to overall contractual performance.
* Maintain effective control and utilisation of labour and other resources through the efficient management of regional team.
* Ensure execution of responsibilities is conducted in accordance with lawful and ethical standards.
* Ensure full compliance with all relevant legislation and regulatory requirements.
* Manage and develop the Operations Manager population to maximise strengths and support ongoing talent development.
* Lead operational management teams across the retail environment through optimal deployment of people, equipment, systems, and resources.
* Responsible for the delivery and enforcement of all Health & Safety practices across the allocated business area.
* Accountable for the practical implementation of the contract people strategy within the allocated business area.
* Oversee the overall development and progression of all colleagues across the allocated business area.
* Ensure adherence to the business's social value goals and contributions.
Main Duties
* Deliver results for identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for stakeholder satisfaction, performance reviews, and financial targets.
* Act as Line Manager for Operations Managers and ensure structured 1:1 processes for performance and personal development.
* Ensure Operations Manager population conducts effective 1:1s with direct reports and cascades this process down the management structure.
* Ensure all direct reports possess comprehensive knowledge of the Business Management System (BMS) and operate to the required standards.
* Oversee efficient and effective deployment of employees in line with contractual requirements.
* Deliver financial targets and KPIs through clear management of the allocated business area.
* Monitor labour turnover, absenteeism, and performance standards to enhance employee retention.
* Review, monitor, and manage expenditure across portfolio to ensure financial efficiency.
* Ensure all employees receive appropriate role‑specific training and MITIE Group induction.
* Ensure compliance with statutory, company, and Mitie Group policies and procedures.
* Promote and embody Mitie’s vision and values.
* Assist in development and execution of business strategies aimed at growth.
* Liaise with HR Manager to address and resolve employee issues promptly.
* Ensure staff adhere to Quality Procedures and recognised industry standards.
* Ensure consistent application of company policies and procedures across all teams.
* Verify accuracy of client invoicing and payroll submissions.
* Provide operational support to the Head of Operations as required.
* Uphold confidentiality requirements of the role and broader business area.
* Stay informed of developments within the security industry to inform future contract strategy.
* Develop and implement colleague retention strategies to reduce employee churn and recruitment costs.
* Create clear and concise reports to demonstrate performance and outcomes.
* Monitor and evaluate team performance to ensure it meets or exceeds client expectations and industry standards.
* Operate independently in a strategic and accountable capacity whilst deputising for the Head of Operations when required.
Person Specification
* High level of leadership skill and experience with a proven track record for building and managing winning teams.
* Relevant retail security industry experience, including understanding of investigation processes.
* Computer literate with good working knowledge of Microsoft Office, Outlook, Word and Excel.
* Experience of managing and monitoring KPI performance.
* Ability to lead and motivate a diverse team to provide excellent customer service and empower individuals.
* Decisive and assertive decision maker.
* Knowledge of the retail security industry.
* Experienced in achieving SLAs, identifying gaps against standards, and implementing improvement solutions.
* Demonstrated achievement of performance targets and driving performance through metrics.
* Excellent organisational and time management skills.
* High degree of confidentiality.
* Strong customer service, client‑focused attitude with ability to build good working relationships.
* Resilient and tenacious with a ‘can do’ approach.
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle.
* Virtual GP and financial wellbeing assistance through Salary Finance scheme.
* Flexible lifestyle benefits platform ‘Choices’ – including extra holiday days, critical illness insurance, dental treatment and technology products.
* Access to high street discounts via MiDeals and cycle‑to‑work scheme.
* Life cover up to four times your salary and enhanced pension contributions.
* Mitie Matching Share Plan and Mitie Stars recognition with cash prizes up to £10,000.
* Diverse training and development opportunities.
Diversity and Inclusion
We are committed to ensuring our recruitment process is inclusive and accessible to all.
Our diversity makes us stronger.
Senior level & Employment type
* Seniority level: Director
* Employment type: Full‑time
Job Function & Industries
* Sales and Business Development
* Facilities Services
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