Tenancy Engagement & Enforcement Officer
Location: Poole (5 days in office)
Contract: 2 months, likely extension
Recruiting for a Local Authority
Preferred: CIH Level 3+ Housing Professional
Overview
* Lead on tenancy enforcement, serious breaches, and property access for compliance.
* Investigate housing fraud and unlawful occupation, progressing legal action when required.
* Manage complex cases and work closely with internal teams and external partners.
Key Duties
* Handle escalated tenancy breaches and provide clear, accurate advice.
* Maintain detailed case records, prepare evidence and attend court if needed.
* Support compliance teams to gain access for safety checks.
* Use judgement to take appropriate action, from warnings to legal notices.
* Build positive relationships with tenants and promote understanding of responsibilities.
* Organise a demanding caseload and meet changing priorities.
Requirements
* Relevant housing qualification or equivalent experience (CIH Level 3 preferred).
* Strong knowledge of tenancy enforcement processes and legislation.
* Confident IT user (Word, Excel, Outlook).
* Experience managing complex cases independently.
* Strong communication, diplomacy, and problem-solving skills.
* DBS check required.
* Ability to travel as needed.