Overview
Join to apply for the IT Administrator role at Otto Car.
About Otto Car
Otto Car is one of the UK’s fastest-growing private companies in the mobility sector. Our mission is to bring private hire drivers on the road to ownership and help them get home safely. We are expanding from London to meet the needs of drivers across the UK, with a notable achievement of Europe’s largest fleet of electric cars on major platforms and thousands of vehicles on the road. We have supported over 20,000 drivers in achieving financial independence and lead the way in helping private hire drivers transition to a greener future. Joining Otto Car means joining a fast-paced, values-driven organisation focused on growth and success.
Role
We are seeking a proactive and skilled IT Administrator to join our growing team. This mid-level role focuses on maintaining and improving our IT infrastructure, supporting business-critical systems, and ensuring seamless day-to-day operations. The ideal candidate will have a strong technical background, experience in IT management, and a user-centric approach to support. You will work with stakeholders across the organisation to optimise IT processes, enhance security compliance, and provide technical solutions to challenges. This is an opportunity to contribute to a fast-paced environment, driving innovation and efficiency in IT operations, with a blend of technical and strategic responsibilities to keep systems robust, scalable, and aligned with business goals.
Key responsibilities
* Manage the onboarding process for new employees, ensuring IT setups, accounts, and devices are ready before their start date.
* Track and manage the lifecycle of company laptops and other IT equipment, including allocation, maintenance, and disposal.
* Administer and support the tools and platforms used across the business, ensuring they are optimised and fully functional.
* Ensure smooth operation of all office IT infrastructure, including laptops, TVs, audio and communication systems.
* Liaise with external vendors and service providers to procure, maintain, troubleshoot and manage IT-related services.
* Provide IT inductions for new starters.
* Manage mobile phone user accounts and setup.
* Establish good working relationships with employees and other professionals to promote good IT practices.
* Establish system monitoring, routine security audits and maintenance schedules.
* Manage backups/replication to disaster recovery platforms.
* Respond to system incidents and troubleshoot to resolution.
* Ensure system compliance with GDPR and Cyber Essentials.
* Manage IT policies and internal training requirements, including cyber security training.
* Manage network needs across our various sites.
What we're looking for
* At least 5 years of experience as a lead IT administrator.
* Strong IT literacy and highly organised with the ability to work independently.
* Strong problem-solving abilities and a proactive approach to process improvements.
* Ability to manage multiple projects simultaneously.
* Strong administration skills, familiar with Google Workspace, Azure Active Directory and AWS.
* Professional, user-friendly attitude, able to assist with day-to-day IT issues face to face or remotely.
* Strong communication (verbal and written) skills.
* Ability to prioritise workload and meet deadlines.
* Willingness to learn new technologies and respond quickly to new challenges.
* Flexibility to work on-site and remotely.
* Experience in Windows desktop, Apple Mac and server system administration.
* Knowledge of 3CX, Freshdesk and Slack is desirable but not essential.
* Technical certifications (e.g., Google, ITIL Foundation, AWS) are a plus.
* SQL database experience advantageous.
Other notes
At Otto Car, you’ll be part of a company that combines a strong social mission with an entrepreneurial culture. As a highly profitable, bootstrapped company without external investors, we set our own plans and have a strong bias to action. Join us to help shape the future of mobility in the UK and make a tangible difference in the lives of private hire drivers.
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