Subject: Job Opportunity: Support Analyst
Quick summary of a new Support Analyst role:
* Main Duty: Handle and analyze all incoming tickets (RFX, Incidents, Defects).
Key Tasks:
* Provide workarounds for users.
* Prepare detailed info for L3 teams.
* Analyze logs and small enhancements.
* Support UAT testing.
* Monitor ticket flow.
* Must-Have Knowledge: Stock Exchange (Stex) & Payments.
If this sounds like you, or someone you know, please get in touch