IT SERVICE DESK - 1ST LINE 3-MONTH CONTRACT YORK BASED - HYBRID WORKING DAY RATE - £140.00 (UMB RATE) Your new role The 1st Line IT Service Desk Analysts will be the first point of contact for our clients' users & will be responsible for accurately logging incidents and attempting first time resolution where possible of IT issues. What you'll need to succeed Experience in a similar IT service desk environment would be preferred and previous 1st Line Level knowledge would be an advantage.Candidates who have experience and knowledge of Windows 11, M365 Suite (Outlook, Word, Excel, Teams & SharePoint) and an understanding of ITIL would be ideal for this role. What you'll get in return The Contract is initially for 3 Months / Hybrid Working / Day Rate is between £140.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk