Customer Service Advisor
Bournemouth
Ref: VA2958
#OFE
Benefits
1. Competitive salary plus performance related bonus
2. 29 days holiday including public holidays plus additional days with service
3. Pension contributions
4. Referral bonus scheme
5. Enhanced parental leave
6. Enhanced sick pay
7. Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
8. Talk to us about flexible working
9. VIP Awards – colleague recognition scheme
10. Cycle to work scheme
11. Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
12. Steer Academy provides accredited ongoing training – paid for by the business
13. Opportunities for career progression
Customer Service Advisor – Steer Automotive Group, Bournemouth
Deliver Outstanding Service with a Leading Name in Automotive Repair
Are you a people-focused professional who thrives on creating excellent customer experiences? Join Steer Automotive Group in Bournemouth as a Customer Service Advisor and become a vital part of a team that puts customers first every time.
About the Role
As a key member of our front-of-house team in Bournemouth, you’ll be the first point of contact for our valued customers. You’ll manage the customer journey from initial enquiry to vehicle handover, ensuring every individual feels informed, supported, and confident throughout their repair experience.
Key Responsibilities
14. Efficiently book vehicles in and arrange collections and returns
15. Handle inbound and outbound calls and email enquiries with professionalism
16. Manage customer concerns and resolve issues quickly and effectively
17. Keep internal systems and insurer portals accurately updated
18. Build rapport with customers while maintaining precise administrative records
19. Work to performance targets, including customer satisfaction and service KPIs
20. Assist with vehicle movement onsite when required
What We’re Looking For
21. Experience in a customer service role (automotive industry preferred)
22. Excellent communication skills—face-to-face, phone, and email
23. Strong organisational skills and high attention to detail
24. Ability to multitask and remain calm in a fast-paced environment
25. Confident using computer systems, including Microsoft Office
26. A proactive team player with a positive, can-do attitude
27. Local knowledge of the Bournemouth area is a plus (for vehicle logistics)
What We Offer
28. A permanent role with one of the UK’s fastest-growing accident repair groups
29. A supportive, friendly, and professional team culture
30. Opportunities for training, development, and internal progression
31. Competitive salary and comprehensive employee benefits
Apply Today
If you're passionate about delivering first-class customer service and want to make a real difference, apply now and join the Steer Automotive team in Bournemouth.
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