Role: - Medical Diagnostic Field Service Engineer
Location: - Covering South Central England region
Salary: - £41,000 per annum plus 10% bonus paid out quarterly & Company Car
Set up:- Avg 37.5 hours a week - 5 days a week on the road (one job per day)
We are currently recruiting for a Field-based Service Engineer responsible for delivering high-quality technical support, maintenance, installation, and repair services for diagnostic and laboratory instrumentation across customer sites. The role involves managing a designated customer base, resolving technical issues, maintaining strong customer relationships, and supporting the continued growth of the business through excellent service delivery.
Key Responsibilities
Carry out installation, servicing, preventative maintenance, repair, and decommissioning of laboratory and diagnostic equipment.
Respond to instrument breakdowns and provide timely on-site and remote technical support.
Manage customer sites, workload, and service schedules effectively to meet customer and business needs.
Maintain accurate stock control and coordinate the return of faulty components.
Produce detailed service reports and maintain service records.
Support colleagues with technical guidance and contribute to continuous improvement initiatives.
Participate in the on-call rota for out-of-hours technical support.
Promote excellent customer relationships and identify potential business opportunities.
The Person
Experience servicing, repairing, and supporting medical diagnostic or laboratory equipment.
Strong fault-finding skills across electrical, electronic, mechanical, and fluidics systems.
Good understanding of IT systems, Microsoft Office, Windows environments, and diagnostic software.
Ability to read schematic and circuit diagrams and use electrical test equipment.
Excellent communication, customer service, organisation, and time management skills.
Self-motivated, flexible, and able to work independently in a field-based role.
Electrical/Electronic Engineering qualification (minimum City & Guilds Level 3 or equivalent preferred).
Previous field service engineering experience within medical or scientific instrumentation.
Full UK driving licence and willingness to travel nationwide, including occasional overnight stays.
Comfortable working under pressure while maintaining high service standards and attention to detail.
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