Job Description
Household & Residential Landlord Account Handler
Salary: £35,000 – £40,000 (DOE)
Hours: Monday–Friday, 8:30am–5:30pm
Location: Isleworth
Job Type: Full-time, Permanent
About the Company
An award-winning, independent insurance brokerage established in 1972 is looking to expand its team. With access to Lloyd’s of London and long-standing relationships with clients and insurers, this family-run business is known for its expertise, personal service, and supportive team culture.
The Role
As a Household & Residential Landlord Account Handler, you will manage a portfolio of valued clients, providing high-quality support across:
- Policy administration
- Renewals
- New business opportunities
- Mid-term adjustments
- Day-to-day account management
- Handling general queries and resolving coverage issues
Key Responsibilities
- Manage Household and Residential Landlord policies
- Process renewals, MTAs, endorsements and documentation
- Handle claims queries and liaise with insurers
- Identify opportunities for new business and policy improvements
- Provide clear, professional communication to clients
- Ensure compliance with FCA, GDPR and internal procedures
Skills & Experience
- Experience within Household insurance (including bedroom-rated and HNW)
- Understanding of Residential Landlord policies
- Knowledge of underwriting terms and policy wording
- Ability to explain complex information in a simple and clear way
- Excellent client communication skills (email and phone)
- Strong organisation and attention to detail
- Able to work well independently and as part of a team
IT Skills
- Confident with standard PC systems
- Good working knowledge of Microsoft Word & Excel
- Experience using insurer platforms (Open GI/MISYS desirable)
- Accurate data entry skills
Benefits
- 28 days holiday
- Pension
- Learning & development support
- Onsite parking
- Supportive, long-standing team