Customer Service Administrator
(You may have experience in a similar role such as Sales Support Specialist, Operations Coordinator, Sales Coordinator, Sales Executive Assistant, Client Services Administrator, Commercial Administrator, Sales Office Administrator, Project Administrator or Sales Administrator)
Location: Ilminster, Somerset
Hours: 37.5 hours per week
9am - 5pm Monday to Thursday, 9am - 4.30pm Friday
8.30am - 4.30pm Monday to Thursday, 8am - 4pm Friday
(Shift pattern to be agreed with your line manager)
Salary: £25,000 - £27,500 DOE
What's On Offer
Defined Contribution Pension: 5% employer / 5% employee contributions (employee can increase contributions; salary sacrifice available from November 2025)
* Cycle to Work Scheme
* Employee Assistance Programme
* Corporate Gym Membership
* Mental Health First Aiders on site
* Free Life Assurance: 3x annual salary
* Christmas Savings Club & Festive Activities
* Employee Discount Platform: With local businessesThe Role
As a Customer Service Administrator, you'll be a key player in delivering exceptional service to their customers while supporting the sales process from initial enquiry through to post-order care. You'll work closely with internal teams and external clients to ensure every interaction is professional, efficient, and aligned with their commitment to quality.
This is a varied and rewarding role where you'll help drive customer satisfaction, support sales growth, and contribute to the success of their team.
Your Key Responsibilities
Managing customer enquiries, quotations, and orders using their CRM system
Supporting Area Sales Managers and Business Development teams with lead qualification and presentations
Coordinating deliveries and resolving any issues with empathy and professionalism
Handling post-order communications and documentation
Booking commissioning visits and warranty callouts
Providing product information and simple technical advice
Monitoring outstanding quotes and opportunities to maximise conversionWhat You'll Bring
Experience in a busy business environment, ideally in customer service or sales
Proficiency in Microsoft Excel and Outlook
Strong communication and relationship-building skills
Highly organised with a keen eye for detail
Bonus: Experience in the engineering, construction, or manufacturing industry, and familiarity with CRM/MRP systemsHow to Apply
If you're customer-focused, commercially aware, and ready to take on a new challenge, we'd love to hear from you.
Submit your CV online or email it to (url removed). Prefer to chat first? Call Debbie on (phone number removed) to discuss the opportunity.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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