Care Coordinator
£27,000 - £32,000
Right at Home Isle of Wight are an award-winning provider of premium quality care. We are looking for an experienced Care Coordinator to join our growing team.
As a Care Coordinator, you will play an integral part in managing the daily communications and care scheduling of our site. You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure. Local area knowledge is highly desirable.
We offer:
· Competitive rate of pay reviewed yearly with performance related bonuses available.
· Supportive work environment with a focus on wellbeing.
· Award winning training.
· Progression opportunities through our extensive career pathway.
Main duties and responsibilities:
· To ensure the scheduling is carried out efficiently enabling the Care Assistants to spend the allocated care time with each Client and to allow for travel time
· To answer the telephone promptly and professionally, dealing with any enquiries or queries
· Ensure enquiries are recorded promptly and accurately with sufficient details
· Ensure any changes to Client or Care Assistant needs and availability, is communicated to all relevant parties quickly and effectively. Ensure all changes are recorded in the appropriate places.
· To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner.
· Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours
Skills and Attributes:
· Must hold a full and valid UK or EU/EEA driving license and have access to own vehicle.
· Must be a UK resident with rights to work in the UK
· Excellent customer service, communication and interpersonal skills
· Good computer skills including proficient use of MS Office including Word, Excel & Outlook. The ability to produce reports and good computer systems knowledge
· Extremely well organised, excellent planning and prioritising ability with high attention to detail
· Ability to establish and maintain effective professional working relationships
· Strong administration skills and ability to manage multiple work loads
Job Types: Full-time, Permanent
Pay: £27,000.00-£32,000.00 per year
Benefits:
* Company events
* Company pension
Experience:
* coordinator: 2 years (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person