Job Description
About the role
Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment, and many more. No day will be the same, offering a great opportunity to develop your knowledge and skills within the Welfare sector.
Our intervention is provided with consent on a non-statutory basis, working with and engaging our service users to develop appropriate interventions for individual outcomes.
Our service is transitioning to become more accessible and inclusive, with digital technology playing a key role. You will use digital technologies to enhance processes and improve the service user experience.
You will actively promote the service within the community by delivering presentations and representing the service at public engagement events. You will also collaborate closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities, and other military organisations to ensure the best outcomes for service users.
About the Team
Marks 34 years since SSAFA began delivering an independent, non-statutory, and confidential service for the Royal Air Force community across the UK. We are currently expanding and transforming our ways of working to be more innovative, inclusive, and accessible to meet the needs of a modern RAF. We are recruiting for several Welfare Officer vacancies across the UK, including apprenticeship opportunities to be advertised soon.
We are a dedicated team from diverse professional backgrounds. While each of us has specific responsibilities, we support each other to deliver the best possible service to our military community.
Find out more about the 34-year history of the Service.
About you
To succeed in this role, you will have relevant experience supporting adults, families, and children/young people. You should be flexible and creative in problem-solving, with excellent communication skills and the ability to deliver presentations confidently.
Proficiency in Microsoft Office is essential. You should have experience in planning and managing your workload with minimal supervision. Experience in carrying out assessments, preparing plans, and monitoring outcomes would be advantageous.
Some travel will be required, so you must be able to drive and have access to your own car.
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