Areas Covering: Glasgow & Edinburgh
Salary: £25,000 - £30,000
SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent SCG professionally while delivering high-quality technical service.
Responsibilities:
Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment
Install, configure, and maintain hardware, software, and network infrastructure
Respond to service requests and incidents
Troubleshoot and resolve issues efficiently, escalating where necessary
Carry out preventative maintenance and system health checks
Accurately document work completed, including reports and service notes
Maintain a high standard of customer service and communication
Ensure compliance with health and safety procedures while working on-site
Work independently in the field while collaborating with internal teams
Skills
Essential:
Previous experience in a technical support or field engineering role
Strong fault-finding and troubleshooting skills
Good knowledge of IT systems, hardware, and networking
Ability to work independently and manage time effectively
Excellent customer service and communication skills
Strong organisational and documentation skills
Full UK driving licence
Desirable:
Experience with networking equipment such as routers, switches, and Wi-Fi
Knowledge of telecoms, VoIP, broadband, or fibre services
Relevant technical certifications or equivalent experience
Experience working to SLAs and using ticketing systems
Benefits:
21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years
Extra day off for your birthday
Buy holiday scheme
Employee Assistance Programme
Free onsite parking
Enhanced company sick pay
Discounted retail vouchers
Reduced gym membership
Annual salary review
SCG mobile benefit
Employee referral bonus
*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK.
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
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