Key Responsibilities: Provide an effective and efficient reception service to patients and visitors to the practice. Handle general enquiries, explain practice procedures, and schedule new and follow-up appointments. Use sound judgement and communication skills to ensure that patients requiring urgent, same-day consultations are seen promptly and without disruption to scheduled appointments. Explain practice arrangements and registration requirements to new and temporary patients, ensuring all relevant procedures are completed.
Receive and make telephone calls; accurately take messages and direct calls appropriately to ensure timely responses. Record home visit requests with all relevant details and refer to the Duty Doctor where necessary. Process repeat prescription and Med3 requests, ensuring they are prepared for patient collection within 48 hours or as advised. Advise patients of relevant charges for private (non-GMS) services.
Enter and update patient information on the clinical system accurately and promptly. Patient Records and Correspondence: Retrieve and re-file patient records, maintaining strict alphabetical order. Ensure all correspondence, reports, and results are filed promptly and correctly, making sure recent documents are available for consultations. Maintain patient records in good condition, ensuring all essential information is clearly visible on the record cover.
Premises Responsibilities: Open the premises at the start of the day when first to arrive, ensuring all necessary preparations are made to receive patients. Additional Duties: Accurately enter all new patient registrations into the practice database. Undertake any additional duties appropriate to the role as requested by the Partners or Management Team.