Salary: £78,000 - 84,500 per year Requirements: Knowledge of ITIL service management processes and practices Knowledge of Asset and Configuration management processes Recognised ITIL Foundation Computer Sciences Certificate or equivalent Experience and knowledge of MS Office packages (at intermediate / advanced level) 3 years of experience in a SACM role (desirable) Hands-on experience with ServiceNow and PowerBI (desirable) Knowledge of or hands-on experience with GITLAB or other similar repositories (desirable) Ability to build positive working relationships at all levels of the business Strong planning and documentation skills to support the Product areas in maintaining the configuration management system Proficiency in data-driven insights for informed decision-making and continuous improvement Collaboration skills with internal and external stakeholders for process enhancement opportunities Responsibilities: Provide oversight of the receipt, identification, storage, and withdrawal of all supported CIs & Assets Manage the CI & Asset status throughout their lifecycle Support the Product process manager in conducting configuration audits Identify and report on CI & Asset related anomalies where there is no linkage to an incident, request, or approved change activity Provide guidance and support during the onboarding process Assist the SMO process owner and Product managers in creation of processes & procedures Deliver training as required Technologies: GitLab Support ITIL ServiceNow More: We are a diverse and inclusive community, proud of our core values of respect and equality. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. We welcome applications from individuals of all backgrounds and perspectives, and we are committed to supporting everyone during the recruitment process with any necessary adjustments. last updated 13 week of 2026