About the Role: Crem Recruitment are proud to work exclusively with our established client in Haverhill. We are recruiting a Sales Office Administrator to join a busy and professional sales office team based in Haverhill. This is a key role within a customer-focused environment, responsible for processing orders, supporting sales operations, and maintaining accurate records to ensure a seamless experience for internal and external customers. The ideal candidate will be reliable, organised, and able to work effectively in a fast-paced, target-driven office. You will have the opportunity to contribute to the team’s success while developing your skills within a supportive environment. Key Responsibilities: * Answer and manage customer enquiries by phone and email. * Process sales orders accurately via EDI and manually. * Maintain customer records in CRM/SAP and generate reports. * Support Area Sales Managers with pricing, discounts, and sample requests. * Log and resolve customer complaints professionally. * Work to departmental KPIs and contribute to daily operations meetings. * Maintain a tidy, compliant, and safe working environment. Experience * GCSE Maths and English (Grades A–C) * 12 months customer service or office experience preferred * Excellent telephone manner and professional approach * Organised, reliable, and able to manage multiple tasks * Computer literate and confident using office systems