Associate Agent – Leeds
As an Associate Agent you will work from our Leeds office reviewing Proof of Identity (POI) documentation and real‑time images, assessing legitimacy, and accurately entering data into our systems.
Location
Leeds City Centre, LS1, Financial District. Opportunities to work from home when designated. Note: requires working in a Secure Environment where personal devices are prohibited.
Essential Responsibilities
* Review identity documents for administrative and legal accuracy
* Quality‑assess images captured by the customer
* Assess whether the document is authentic/fraudulent
* Check the accuracy of information already in the system
* Extract document data and input into the system
* Classify document types
* Identify key document security features
* Work onsite in our secure office in Leeds, with highly regulated information
Soft Skills & Attributes
* A collaborative, detail‑oriented individual
* Continuous learner who values new challenges
* Effective communicator
* Highly focused, with exceptional attention to detail
* Calm and composed under pressure
* Committed to ongoing personal and professional development
* Punctual, reliable, and highly conscientious
Required Knowledge, Skills & Abilities
* Strong IT literacy
* Strong, accurate typing abilities
* Able to work towards targets and performance metrics
* Comfortable adapting to frequent procedural updates
* Clean criminal record (DBS check) and clean credit record (e.g., no CCJ or bankruptcy)
* Eligible to work in the UK
* Three references (employment or academic)
* Able to reliably commute to LS1, Leeds
Preferred Skills & Experience
* Previous office experience in administration or data entry
* Understanding of GDPR
* Criminology background
* Working knowledge of the KYC industry
We Offer You (Training & Benefits)
* Full‑time training for the first two weeks: Monday to Friday, 9:00 a.m. to 5:00 p.m.
* Health and wellness: full private medical coverage and life insurance
* Generous pension plans and learning allowances, including e‑learning platforms
* Employee Assistance Program: 24/7 confidential assistance for financial planning, mental health consultations, and goal setting
* Competitive hourly annual leave allowance
* Engaging social events to foster culture and community
* Employee stock purchase plan
* Paid volunteer time
* Referral programme
* Night shift and weekend premiums for hours worked between 22:00‑06:00, Saturdays, Sundays and bank holidays
Working Schedule
* Dependent on shift pattern
* Some weekend, evening and bank holiday availability required
* 9‑hour rotating shifts; flexibility across early, afternoon, and late shifts essential
* Ability to reliably commute to Leeds LS1
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