CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join our team in London on a permanent basis.
About the Role:
The successful candidate will ensure effective delivery of facilities services including Reception, Couriers, Stationery, Mail, Meeting room management, Audio visual equipment, Housekeeping, Reprographics, Goods in/out, archiving and general office services.
Responsibilities:
Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
Greet visitors/contractors; Book in planned visitors to the guest registration system. Meet on arrival and escort around the building, Provide assistance and guidance to visitors as required.
Liaise with Landlord to ensure overall service to users in the building is maintained.
Liaise with site contact/client on a regular basis, reporting any issues and concerns in a timely manner to management team.
Support management team on site with administrative tasks and adhoc requests
Support Host team with partner enhancements and workplace initiatives and events
Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained.
Maintain break out and kitchen areas when janitorial team not available.
Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted.
Carry out monthly workplace inspections and observations and upload to Harbour
Ensure signage and notice boards are kept neat and tidy at all times.
Undertake weekly cleaning quality checks and highlight any non-compliance to Serviced Office provider. Ensure all quality checks are documented.
Support with mailroom to log all outgoing goods and incoming goods for tracking purposes. To support with courier requests and invoice queries.
Administer the Eventcombo booking system for conference rooms and workrooms, following current guidelines. Deal with all queries in a positive and helpful manner.
To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records
Sort & deliver all incoming (internal and external) post to individual desks.
Sort all outgoing mail (internal and external), including special and recorded deliveries
Maintain a safe and tidy work place.
In addition to the above mentioned tasks, other adhoc activities and responsibilities may be individually defined.
Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
Follow required emergency prevention and operational controls.
Report all accidents, occupational illnesses and emergencies.
Apply, execute and maintain function related quality issues.
Role Requirements:
Skills:
Excellent telephone and email manner
Computer literate, preferably some data entry experience
Knowledge:
Demonstrate a natural passion and understanding of quality customer service
Experience:
Experience within an FM/Customer Service environment providing guest and reception services to the highest standard
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process