Who we are
Part business, part charity, part membership body students unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives, and fulfil potential; we help make this happen.
About the Job
Working within the Central Services team, the Operations and Front of House Coordinator (OFOHC) plays an essential role in supporting the smooth-running and operational effectiveness of the Students Union (SU) and its Front of House.
The OFOHC is responsible for coordinating an effective, professional, and welcoming SU front desk service with opportunities to interact directly with students, UAL and SU staff and external organisations. The OFOHC assists the Central Services Manager in managing SU physical and digital spaces across the UAL campus network and the SUs retail and merchandising offer and operation.
Alongside this, the OFOHC delivers operational and administrative support to the SU and assists with the maintenance and health and safety aspects of the SU spaces.
Who we are looking for
You will be somebody who is organised, systematic, diligent and can demonstrate attention to detail with general operational, coordination, and administrative duties. You will thrive in a fast-paced environment that is always looking to improve and expand our services to and for students. You will be passionate about working with students in our Front of House service operating from different campuses and will be patient to help them professionally develop.
You will also be somebody who is looking to develop personally and professionally in a progressive organisation committed to equity, ending social injustice, and positively impacting the experience of our students.
We are looking for somebody who can contribute the following skills and knowledge :
1. Is passionate about consistently delivering excellent customer service
2. Is passionate about training and working with students
3. Is operations-driven and has a systematic way of working
4. Has an outstanding eye for detail
5. Has great organisational skills
6. Has great communication skills
7. Is able to work independently, as well as part of a team building strong relationships with multiple stakeholders
8. Demonstrates initiative and flexibility in their approach to work
9. Is able to maintain confidentiality and a discreet handling of sensitive information.
Check our website for the full Job Description and Person Specification, you will need it for your application!
Benefits and Perks :
In return for your passion and experience, we offer:
A summer 4-day working week we have a four day working week during the months of July & August
Generous holiday entitlement (up to 39 days) 25 days holidays per year, increasing at the rate of one day per full year served after the end of your second year of employment up to a maximum of 5 days
A three-week closure during the festive period incorporating the three UK bank holidays (Christmas Day, Boxing Day, and New Years Day). This is approximately 12 additional leave days.
A six-day closure during spring incorporating the two UK bank holidays (Good Friday and Easter Monday). Therefore, closure dates are from Thursday before Good Friday to Tuesday after Bank Holiday Monday. These are 2 additional leave days.
Birthday Leave
2 days of Volunteering Leave
Religious Festival Leave (up to 2 days)
Cycle to Work scheme, enabling significant savings on bicycle purchase
Flexible/ hybrid working arrangements
Access to UAL staff training courses
Enhanced maternity leave
Family-friendly employer
Recruitment Timeline :
Application closes : 1st December, 9am
Interview Date : 10th December
Please Note: To be considered, you must have the right to work in the UK or a valid work permit/visa and a National Insurance number.
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