What you'll bring to the team
Maze Team Leader
Location:Thorpe Park,
Hours:Full time, part time, weekends & holidays
Contract Type:Seasonal, until November 2025
To support the Resort Entertainments department in supervising and driving the department standards and vision including: Day to day duty managing, operationally driving standards, and consistently motivating the seasonal Hosts and Performers towards delivering compelling entertainment.
Responsibilities:
* Leading a team of Senior Event Hosts & Event Hosts throughout the FRIGHT NIGHTS event operation.
* Lead the daily setup, operation, and close-down of FRIGHT NIGHTS attractions, ensuring all offerings open on time, operations remain efficient, and cleanliness standards are met.
* Action previous day's Maze 1 handovers, addressing issues in staffing, training, cleanliness, ticket sales, utilisation, and downtime.
* Proactively manage team welfare including absence, sickness, lateness, safety concerns, and near misses.
* Conduct informal/formal investigations and performance management, including RD’s and disciplinary actions.
* Lead guest recovery and queue line management during attraction incidents or downtimes; ensure consistent messaging is understood and communicated by Senior Hosts.
* Support on-site incident response involving the hosting team, taking ownership of resolution and follow-up actions.
Qualifications & Experience
* Strong communication
* Time management skills
* Experience in people managing.
* Must have strong operational knowledge
* Duty manager experience is desirable.
* An awareness of theme park daily operation and the Entertainments industry is desirable
Benefits
* Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
* 25% discount in our retail shops and restaurants
* 40% discount online off LEGO, and much more!
* Free bus from Staines station for all employees
* Fortnightly pay
* Free staff parking
* Ongoing training & development to have alonger-termcareer in Merlin
* Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email atrecruitment@thorpe-park.co.ukand one of the team will get back to you as soon as possible.
Pay Range
From GBP £13.00/Hr. #J-18808-Ljbffr