Length of employment: Job Summary: The Department for Work and Pensions (DWP) is one of the largest Departments in Whitehall, managing the delivering of benefit payments to citizens totalling over £200bn annually. Working in Finance Group in Government, your role is to protect public funds and add value through finance assurance activities. A key role has arisen for an Executive Officer (EO) Team Leader to join the Benefit Payment Systems Group (BPSG), Payment Services Team. BPSG specialise in pre and post payment resolution, including resolving issues and exceptions for bank payments', third party deductions, control of payment files and other complications arising from the payment process. Our customers include DWP, Other Government Departments, Banks, Building Societies, and the general public. As a Team Leader, you will have responsibility for managing a busy operations team to oversee the successful delivery of the teams' objectives in relation to outcomes, key milestones, targets, standards and effectively managing risks. Specialising in the prompt resolution of pre and post payment issues and exceptions. This will involve investigations and making updates using DWP systems and system reports and dealing effectively with queries. The role will require liaison with DWP colleagues and third parties e.g. banks, building societies, utility companies and housing associations. The teams are multi skilled and work to a wide range of competing priorities and to very tight performance measures. Job Description: The successful candidate can expect to be involved in a range of the following activities: Day to day management of a team of Administrative Officers responsible for the delivery of customer, colleague and third-party creditors enquiry services. Proactively engage with direct reports in regular 1:1s to consider and support their wellbeing, performance and development, ensuring HR procedures are adhered to and in line with DWP procedures. Agree team Objectives, Commitments and Healthy Team Indicators. Maintain two-way communications, including through structured quarterly reviews to celebrate success, identify areas for development and manage delivery of agreed actions. Ensure successful continuous delivery by multi-skilling staff, building confidence and sharing knowledge, so the team can resource flexibly to ensure priority targets are consistently met. This will include building capability to meet anticipated future business needs. Ensuring self and team make a personal contribution towards continuous improvement activities in service delivery, and the customer experience to achieve service improvements, efficiency savings and improved cultural survey results. Manage the timely and accurate production and analysis of essential management information to help inform decision making and team resource planning in an ever-changing environment. Building productive relationships with a wide range of stakeholders to deliver better outcomes for both the team and wider department. Applicants must be able to demonstrate a passion for working flexibly across teams and delivering an excellent Customer Service with the ability to inspire, encourage and influence others to deliver quality outcomes and respond well to change. Hybrid working This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account. This role can only be delivered from the UK. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave - at least 23 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more. A strong candidate for this role should be able to demonstrate the following Essential Criteria: (Lead Criteria) Experience of managing teams, working to tight deadlines and competing priorities. Good communication and interpersonal skills. A strong commitment to people engagement. Proven ability to be adaptable and flexible. Sound decision making skills. After submission of the first stage of your application you will be invited to complete a Civil Service Numerical Test and Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application. Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55on 14/07/2025. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website. Our online test supplier will be performing scheduled maintenance between 4:00pm and 7:00pm on 13th July 2025. There will be up to 1 hour during this time where candidates will not be able to access tests. All online tests will be affected. Impact for candidates Candidates who are taking a test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre. Candidates will not be able to launch new tests during the downtime. Candidates reporting issues should be advised to return to take the test after 7:00pm on 13th July 2025. Sift stage: As part of the application process, you will be asked to complete a Personal Statement of no more than 1000 words. Further details around what this will entail are listed on the application form. The sift panel will use your Personal Statement to assess your skills and experience against the Essential Criteria listed for this position. In the event of a high level of applications, we reserve the right to conduct the application sift based on a single Lead Criteria, as indicated in the Person Specification section.Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview. Interview stage: If you have been successful in sift stage, you will be invited to an online interview via Teams. You will need to produce evidence of ID at the video interview. During the interview you will be assessed against the behaviours outlined in the job advert. Further information will be provided to those who are invited to interview and feedback will only be provided if you attend an interview or assessment. Application sift is planned to be carried out WC: 21st July 2025. Interviews are planned to be carried out WC: 4th August 2025. Please be advised that the above dates are indicative only and are subject to change. Further Information Find out more about Working for DWP A reserve list may be held for a period of 6 months from which further appointments can be made. Any move to DWPfrom another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website. If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback