Customer Service Agent - Newcastle Upon Tyne (Onsite)
đź“Ť Newcastle Upon Tyne
đź“„ 6 Month Contract (Inside IR35)
⏰ 37.5 Hours per Week
đź’° Overtime: 1.5x Standard Rate | Double Time Available
I'm currently recruiting for a Customer Service Agent to join a well-established financial services operation supporting customers with personal loan account enquiries.
This is a fast-paced, customer-focused role where you'll be handling inbound calls, resolving customer queries, maintaining accurate customer records, and delivering a high standard of service while working towards team KPIs and service levels.
What we're looking for:
* Previous Call Centre / Contact Centre experience
* Strong Customer Service background
* Comfortable handling a high volume of inbound calls
* Experience working to KPIs and performance targets
* Strong communication and customer handling skills
Desirable:
* Financial Services or Banking experience
* Personal Loans experience
* Customer Records Management
* GDPR awareness
Please apply only if you are:
âś” Happy to work fully onsite in Newcastle Upon Tyne
âś” Able to attend a face-to-face interview
âś” Comfortable working a 37.5-hour rotating shift pattern
✔ Available to work shifts between 8am–8pm Monday to Friday and 9am–6pm Saturday & Sunday as part of a planned rota
In return, you'll join a supportive team environment with competitive rates and opportunities for overtime.
đź“© If you're interested and meet the above requirements, please apply with your latest CV or send me a direct message for further details.
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