Digital Operations Assistant (Fixed Term Contract)
Job Introduction
As a Digital Operations Assistant, you will, along with the Digital Operations Specialist and Manager, manage the end-to-end product workflow across a variety of brand partners. Working cross-functionally with Trade, Buying, and Photo Studio teams to push items through to the site, you will: manage data, pushing through all relevant systems, amending and fixing where needed, arrange stock moves to the photo studio for in-house product shoots, requesting and processing supplier imagery from applicable brands, as well as, monitoring and managing stock files to ensure products get published on site in a timely manner.
As a Digital Operations Assistant you will:
1. Create/support concession data and work collaboratively with brands to resolve any issues (i.e. update pricing for them).
2. Work with buying teams to support Own Bought product workflow, taking divisional ownership, and providing regular updates to key stakeholders.
3. Effectively manage and minimise products that are ‘In Stock and Not On Site’ (ISNOS) across your brands and divisions.
4. Be the point of contact for your brands for any online queries relating to product, pricing, stock, launches, or otherwise.
5. Work with brands to ensure imagery is being sent in advance of stock delivery, highlighting any inconsistencies to the Digital Operations Specialist & Manager.
6. Maintain the accuracy of the online range by removing old products as needed/requested. Updating the range tracker to reflect all changes.
7. Responsible for resolving NPS issues across your brands/division in a timely manner, independently, or with help from PTS, photo studio, or the brand.
8. Ensure Time To Site SLA’s are being met, flagging any inconsistencies or concerns to Digital Operations Specialist & Manager.
9. Attend regular trade, operations, and studio meetings, to provide and receive updates on deliveries, uploads and special projects/launches.
10. Manage stock queries for brands in the DC, flagging any issues to the Digital Operations Specialist & Manager.
11. Maintain & present weekly division reports in wider team meeting.
A Bit About You
12. Organised and proactive. You are able to multi-task, prioritise and work to tight deadlines, whilst maintaining excellent attention to detail.
13. Technically skilled. You are proficient in excel, with high levels of numeracy and accuracy.
14. All over the numbers. You are analytical and results driven, able to use data to measure performance and identify areas of improvement.
15. A great communicator, both verbal and written. You excel in the relationships you build with stakeholders.
16. Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation.
17. An example of our values, a trusted, and respected colleague.
Selfridges