We are on the lookout for a dynamic Sales and Logistics Coordinator to be the key link between customers, production teams, hauliers, and management. Based at our Forest of Dean site, you'll collaborate across all departments, driving seamless order processing, managing logistics, and delivering exceptional customer service. This role offers you the chance to make a real impact while handling a variety of business administration tasks and being part of an energetic team.
Main Responsibilities
Sales Support and Customer Service
* Serve as a first point of contact for customers, partners and suppliers – which will include inbound telephone calls, email enquiries and walk-in customers.
* Process quarry product sales enquiries promptly, providing accurate information on product availability, specifications, pricing, and lead times
* Prepare and issue order acknowledgments for the commercial team as required
* Assist the commercial team in coordinating with production to fulfil client orders on time and as specified.
* Maintain detailed records of customer communications, quotations, and orders using our internal systems.
* Weekly reports for sales and stock management
* Assist with organising customer site visits when required
Logistics Coordination
* Arrange and oversee the transportation of stone products from the quarry and processing works to client site, liaising with haulage partners and wider internal teams.
* Monitor delivery schedules, ensuring on-time dispatch and proactive communication with clients regarding order status.
* Resolve logistics issues swiftly, minimising disruption to production, delivery, or client timelines.
* Maintain accurate documentation for shipping and delivery notes using our internal systems.
* Support implementation of logistics improvements to enhance efficiency and customer satisfaction.
Business Administration
* Provide a range of general office administration support on a daily basis and supporting central support functions: HR/Utilities/H&S
Person Specification
Essential Experience
* Previous experience in a sales, logistics, or administration role, ideally within manufacturing, construction, or related sectors.
* Organised, detail-oriented, and able to manage multiple tasks efficiently.
* Excellent interpersonal and communication skills, both written and verbal.
* Adaptability and willingness to learn, with a proactive approach to problem-solving.
* Capacity to work independently as well as collaboratively within a team environment.
* Proficient in Microsoft Office, digital business tools, order processing systems
* Education: GCSEs (Maths/English Grade 4 and above), A-Level/BTECs, NVQ (or equivalent)
Desirable Experience
* Knowledge of the natural stone industry or building materials market.
* Familiarity with logistics planning or warehouse operations.
* Experience using SAGE/Order processing/stock management software.
Remuneration and Benefits
* Salary £29 - £32k per annum (DOE)
* Full time, permanent role, Monday to Friday, 8am to 4.30pm
* 20 days holiday (increasing to 25 days on length of service) plus usual statutory bank holidays
* Pension, Life Insurance
Due to the nature of our business and this position, we are unable to offer remote working options. However, if you are interested in the role but are unable to commit to full-time hours, we encourage you to apply. For the right candidate, we can provide some flexibility regarding standard working hours.
Job Types: Full-time, Permanent
Pay: £29,000.00-£32,000.00 per year
Benefits:
* Free flu jabs
* On-site parking
Work Location: In person