Applications close 10th June 2026. Head to our website to find out more!
Job Title:
Membership Services Coordinator
Reports to:
Membership Services Manager / Development Manager
Based at:
RDA National Office (Lowlands Equestrian Centre, Warwickshire)
Hours:
Full-time – 37 hours a week / Part time – 25 hours a week Contract
Type:
Permanent
Company Description
Riding for the Disabled Association (RDA) has been enriching lives through the transformative power of horses since 1969. Every year, RDA supports over 39,000 children and adults across the UK through therapeutic activities such as horse riding, carriage driving, and equine‑assisted programs. Dedicated to breaking barriers for disabled individuals, RDA focuses on improving health, wellbeing, and confidence for all participants. With a strong emphasis on inclusivity and empowerment, RDA provides opportunities for personal growth and meaningful connections within supportive communities. Join us in making a lasting impact on the lives of others through compassion and shared purpose.
Role Description
The Coordinator role provides high‑quality operational, administrative and coordination support across central services ensuring process efficiency, excellent stakeholder engagement, accurate data management and seamless delivery of organisational activity.
Key Responsibilities
* Act as first point of contact for enquiries via phone, email, or digital platforms, providing accurate information and escalating where required.
* Manage shared inboxes and enquiry channels, ensuring timely, high‑quality responses.
* Maintain accurate records in central relationship management (CRM) systems and specialist databases (e.g., qualifications, membership, orders).
* Support cyclical operational activities such as membership renewals, insurance processes, annual returns and coach qualification tracking.
* Support with provision of data for analysis and insight.
* Administer internal systems including intranet content, document repositories and online resources.
* Support fulfilment or group orders in a timely manner, liaising with suppliers to maintain stock levels and ensuring high quality of customer care and support.
* Assist with planning and delivery of national events, training days, workshops and webinars, including coordination of attendees, materials and general logistics.
* Provide end‑to‑end project support to central teams, including scheduling, documentation, tracking and reporting.
* Assist in implementation and evaluation of processes, governance requirements, compliance tasks and ongoing operational improvements.
* Support onboarding processes (e.g., new groups and centres, coaches, volunteers) and support closures or transitions where relevant.
* Deliver clear, professional guidance to groups, coaches, volunteers and the public on operational matters including governance, health & safety, training and policies.
* Identify themes in enquiries and provide feedback to enhance organisational guidance, processes and communication.
* Undertake such other duties as the line manager shall from time to time determine.
* Demonstrate the values and cultural aspirations of RDA in all work.
* Ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities.
Qualifications and Experience
* Strong administrative and organisational skills with experience managing multiple priorities.
* Excellent customer service and communication skills, including via phone, email and digital channels.
* High attention to detail and accuracy, particularly in data handling.
* Proven ability to deliver against deadlines and service standards.
* High computer literacy, including MS Office 365 and CRM/databases.
* Ability to use initiative, problem‑solve and identify opportunities to improve processes.
* Comfortable working in a busy, multi‑functional team.
* Empathy with RDA’s values, aims and approach.
* Experience supporting governance, compliance or operational procedures.
* Experience with Salesforce, WordPress or other CRM/content systems.
* Experience managing stock, orders, or supplier relationships.
* Familiarity with training/qualification pathways or membership administration.
* Experience working with volunteers or in a volunteer‑led environment.
* Understanding of disability, equestrian context or charity operations.
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