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Customer Service Representative (12 Month FTC), Gosport
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Client:
Standard Aero
Location:
Gosport, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f266f289eb2c
Job Views:
11
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Build an Aviation Career You’re Proud Of
Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.
Key responsibilities and duties but not limited to:
• Develop and manage Customer relationships, increasing Customer satisfaction and delivering a responsive and effective communication process;
• Accurately prepare and process customer transactions such as quotations, purchase orders, rentals, cost estimates, invoicing and calculation of relevant gross profit margins and other financially based analysis as required.
• Review information on estimates and invoices with the CPM;
• Work with finance department in setting up and managing customer accounts in the ERP system;
• Communicate with operations and management regarding customer issues, needs and concerns;
• Ensure all Cycle Zeros are accurately completed prior to induction of product;
• Receive and process customer and intercompany purchase orders;
• Monitor warranty payments from OEM’s and prepare journal entries as required (product applicable);
• Drive advance delivery of Customer supplied documentation (log book, log cards, PO’s) to support immediate engine function and forecast anticipated shop visits by Customer by engine serial number (product applicable);
• Customise the production plan and project plans in close liaison with production, engineering and logistic support. Update the ERP system as required to ensure all plans on track and accurate;
• Create, update and maintain all relevant reports and KPIs as required;
• Manage time effectively, meet personal goals and work effectively with other members of the team and business;
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software;
• Follow company policies and procedures and where necessary create procedures;
• Answer incoming calls and provide front line support;
• Create and maintain a coherent filing system;
• Willing to work flexible hours as required;
• Present a professional image at all times to customers (internal and external).
• Attend and participate in all meetings as necessary;
• Active participation in operational improvement activities and projects as applicable;
• Cover and support other CSRs within the team (irrelevant of product).
• Perform all other duties as needed to ensure departmental efficiencies.
Competencies:
Core:
• Good interpersonal/communication skills – both written and verbal.
• Adept at building effective working relationships to benefit Customer needs.
• Strong financial acumen both in terminology and processes.
• Follow and write processes and procedures.
• Self motivated and able to prioritise and manage own workload.
• Does require fluent communication in English language.
• Meet the Company’s health screening and surveillance requirements.
Essential
• Customer facing experience.
• Full understanding of financial terminology and processes.
• Strong planning, organizational, analytical and problem solving skills.
• Experience working in a culturally diverse environment with a demonstrated experience sensitivity to other cultural norms and practices.
• Responsible for observing and reporting any issues or concerns in support of the company-wide Quality Management Systems (QMS), Environmental Management Systems (EMS), Safety Management Systems (SMS) and all Export Control & Compliance Policies.
Desirable
• Aviation experience.
• experience.
• Full Driving Licence would be required.
• Ability to work flexible hours.
• Willingness to travel within UK and internationally where required.
• Working in an office setting, spending extended periods of time sitting at a computer.
• Knowledge of products/engines/propellers/accessories in respective business.
• Experience of using ERP systems or similar enterprise resource planning tool.
Organisational Relationships:
• Working directly with CPM, OEMs, Sales, Commercial, Operations, Engineering, Supply Chain and Procurement.
• Actively contribute in other functional areas not directly related to Customer Services. Operations, Technical, Quality and Material.
• Work effectively with colleagues and other internal departments.
Professional Qualifications/Education and Training:
Essential:
• Customer administrative Role
• Microsoft Computer skills to a high level of competency
• Financial acumen; prior experience or formal training
• Does require fluent communication in English language
Experience:
This should detail the type of experience that would be relevant to the role in order to help demonstrate competency.
• Customer Administrative Experience
• Computer skills at a high level of competency especially in Excel and Word
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 14/07/2025 by TN United Kingdom
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