Are you confident managing relationships with high-profile clients and keeping them happy?
Have you worked in publishing, media, or SaaS and want to bring that experience into a client-focused role?
Would you enjoy a mix of remote work and in-person collaboration at a modern Kent-based office?
£28k - £40k basic + commission
We are hiring an Account Manager to join a successful digital technology company that supports leading brands in the publishing and content sector. This is a fantastic opportunity for someone with two to five years of experience who wants to grow in a professional, client-facing role, supporting major clients and contributing to a high-performing team.
This hybrid role requires two days per week (Tues & Weds) in the office in Ashford, Kent.
What the role involves:
* Be the go-to contact for a group of key clients, building long-term, trusted relationships
* Understand both the company’s products and your clients’ businesses to build rapport and offer valuable guidance
* Manage client renewals and report on any upsell or growth opportunities
* Conduct regular account update meetings and calls, presenting insights and progress
* Track and follow up on any support tickets raised by your clients, ensuring resolution
* Work closely with the customer support, product, and development teams to ensure excellent service
* Take responsibility for client satisfaction, loyalty, and retention
* Stay up-to-date on industry trends, market developments, and your clients’ competitors
* Feed valuable client feedback into the Product team to support ongoing development
* Collaborate with other Account Managers to share best practices and improve team performance
* Build a working understanding of your clients' wider technology ecosystem and systems
What we are looking for:
* Two to five years' experience in account management, client success, or a similar role
* A confident communicator – comfortable leading meetings with platinum-level clients
* Professional, proactive, and organised – someone who follows through and keeps things moving
* Experience in the publishing, media, or SaaS/software industries is highly desirable
* A curious and collaborative mindset – keen to learn and contribute to a close-knit team
This role offers variety, responsibility, and the chance to make a visible impact within a company that values integrity, innovation, and customer success. Occasional UK or international travel may be required for client meetings or industry events.