Job Description
Role: 2nd Line Service Desk Engineer
Role Overview:
As a Service Desk Engineer, you will be an integral part of our dynamic Service Delivery Team, delivering the highest levels of face-to-face and remote IT support to our clients.
Key Requirements:
* Excellent customer service, telephone, and client-facing skills
* Minimum 3 years of experience providing IT support across multiple technologies, preferably within an MSP environment
* Experience attending client locations and providing direct, face-to-face support
* Knowledge of and experience troubleshooting and supporting the following technologies:
* Windows Server (On-premise and Azure)
* Active Directory (On-premise and Azure), Group Policy, Office 365, SharePoint
* Microsoft Exchange
* Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere)
* Backup & DR solutions
* Cyber-security technologies (Incident response, EDR, MFA, AV)
* Networking knowledge (TCP/IP, DNS, DHCP, RDS, LAN, WAN, Wireless, Switches, Routers)
* Windows OS, macOS, and Microsoft Office issues
* Configuring and supporting mobile devices
* Supporting Windows and Mac devices (laptops, desktops)
* Understanding of security products and the cyber threat landscape
* Problem anticipation and solution provision
* Excellent verbal and written communication skills
* Passion for learning new technologies through certifications or personal projects
* Strong team player with self-motivation
* Ability to handle difficult situations professionally
* UK driving license is highly advantageous
If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of our dynamic Service Desk team.
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