Customer Service Administrator Location: Poole, Dorset Hours: Full-Time (Shifts between Monday - Friday 8:30am – 5pm Saturday 9am – 12pm) Salary: £26,000 Customer Service Administrator Role Overview: We are working with the world's largest independent insurance broker to find an enthusiastic and driven Customer Service Administrator to join their expert team. This is a fantastic launchpad for a long-term career. We’re not looking for previous insurance experience—we're looking for your sales drive and people skills. You will receive complete on-the-job training, structured coaching, and full support to gain highly respected, industry-recognised qualifications. Key Responsibilities: This isn't a 'one-size-fits-all' call centre role. You will be responsible for building deep, trust-based relationships and providing tailor-made insurance solutions for a diverse range of private and commercial clients, while managing a key set of service tasks: Client Management & Support: * Handling around 40 inbound customer calls per day, providing clear and supportive assistance. * Assisting with insurance claims and policy queries. * Making necessary adjustments to policies and updating customer records. * Taking payments and issuing insurance documents. Relationship Builder: * You’ll spend time talking to people, listening carefully, and building genuine rapport to truly understand their unique requirements. Problem Solver: * Every client is unique, and you'll use your sharp problem-solving skills to craft bespoke solutions, moving away from standardised, templated sales. Administrative & Collections Support: * Checking for payment defaults and contacting customers to arrange payment. * Supporting the specialist taxi insurance team with admin and customer service tasks. Specialist Sales * You will become knowledgeable in a particular area of interest (e.g., classic cars, marine, motorhomes, fine art, etc.) to rapidly build expertise, connect with clients, and drive business growth. About You: We are looking for individuals with an entrepreneurial mindset and the desire to succeed. You might currently be in a retail, hospitality, or sales role and are ready to transition your excellent people skills into a professional career. You must be: * Ambitious - Every single person in a leadership position within this team started as an Customer Service Administrator. If you have the desire to succeed, we will provide the tools to get you there. * Relationship-Focused - You enjoy conversations and value getting to know your clients. * Passionate - A genuine interest in the products you sell, whether it’s high-value items or specialist vehicles, is key to building quick rapport and trust. * Career-Driven - You see this as a long-term career path, not just a temporary job. Here’s some of the benefits our client provides: You will be joining a highly successful, people-first culture where your contribution is recognised and valued. * Holidays: 22 days of annual leave (plus bank holidays), increasing with length of service. * Career Support: Full support for industry qualifications, on-site training, workshops, and coaching. * Financial Protection: A robust package including Life Assurance (up to 4x salary), Income Protection (up to 5 years of guaranteed income in case of illness/injury), and a Contributory Pension Scheme. * Lifestyle Benefits: Access to a host of flexible benefits, including discounted gym membership, salary sacrifice schemes (e.g., Cycle to Work, Car leasing), a Healthcare Cashplan, and hundreds of high-street retailer discounts. This is a chance to join a business that puts its employees first, nurturing a culture of collaboration, innovation, and independence. If you're ready to grow your sales career with a global leader, apply today