Job Description
BMC Recruitment Group are currently recruiting for a Product Operations Manager for their client in Peterlee, Durham. Are you driven by data, obsessed with efficiency, and ready to make a real impact across cutting-edge smart access technology? You’ll Join a team where your skills don’t just matter—they make an impact. You are a hands-on, solutions-focused leader that will help to power operational excellence across the clients in Europe. You’ll proactively identify risks and solve problems before they escalate, ensuring accuracy and clarity in every report and system. You’ll ensure product implementations, documentation, and issue resolution processes are seamless, efficient, and aligned with business goals. You will be able to connect technical solutions with real-world customer needs. This is more than a role—it’s your chance to become the critical link between teams, systems, and innovation.Key Benefits:
* Full time 37 Hours a week
* Monday to Thursday 8.15am to 4.45pm - Friday 8.15am to 3pm
* Free parking
* 4 x death in service cover
* Private Medical Insurance (BUPA – Individual cover)
* Medicash (Health Cash Plan) – individual + up to 4 children)
* Salary Sacrifice Pension Scheme
* 2 days per year to take part in volunteering activities for a local charity of your choice
* It doesn’t stop there; you will receive access to fresh fruit daily along free tea/coffee and biscuits in the office.
Responsibilities/Requirements:
* You’re comfortable travelling, visiting sites, and getting into the detail
* Own and maintain accurate, trusted data across Airtable/CRM platforms
* Deliver impactful weekly performance reports highlighting project health, risks, and KPIs
* Support purchasing with precise forecasting and demand planning across all product streams
* Drive issue tracking and ensure fast, effective resolution with clear ownership
* Provide operational backup to the Customer Support Team Leader
* Act as the vital bridge between technical experts and customer-facing teams
* Partner with global engineering teams to support product launches and adoption
* Collaborate with UK/EU production teams to ensure smooth integration
* Improve works orders, drawings, and documentation for consistency and efficiency
* Maintain “always-ready” documentation for operations, support, and installation teams
* Lead continuous improvement across product design, installation, and R&D feedback loops
* Support project planning, installation reviews, and operational readiness
If you thrive at the intersection of operations, technology, and teamwork, I want to hear from you. Email me or apply online today!