Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London
Masterpiece by Design. Dynamic by Nature
The St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.
Position Summary:
As the Group and Events Executive at St Pancras London, you will be responsible for managing group bookings, meetings, and special events. Your role will be integral to the sales and planning of the hotel’s event spaces, ensuring that each client enjoys a seamless, five-star experience. You will oversee the entire process, maintaining exceptional service standards and coordinating effectively across all hotel departments to guarantee the smooth execution of every event.
Responsibilities: Here's what your journey with us entails
1. Effectively manage and develop relationships with key internal and external stakeholders, clients, agencies, and entertainment individuals.
2. Effectively use sales resources and administrative/support staff.
3. Create contracts as required.
4. Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott.
5. Understand the product we offer, including room types/layouts, capacities, and event/restaurant menus.
6. Prepare all event documentation and coordinates with Sales, hotel departments, and customer to ensure successful delivery of hotel events of least complexity. Ensure compliance with Marriott Operating Standards to maintain brand integrity.
7. Display leadership in guest hospitality and ensure consistently high levels of customer service throughout all phases of hotel events. Ensure products and services sold to Event Planners meet or exceed expectations, create loyalty and leads to increased market share. Strive to achieve ‘excellent’ scores in Event Satisfaction Survey (ESS).
8. Build the unit’s top line revenue by focusing on the post-contractual sale of products and services.
9. Maximize revenue by up selling contracted products to event planners and attendees. Identify additional revenue opportunities for the hotel based on the event profile.
10. Coordinate and communicate event & groups details both verbally and in writing to the customer and hotel operations. Follow-up with customers post-event.
11. Manage group room blocks and meeting space of assigned groups and/or events.
12. Work collaboratively with off-property sales channels (., Event Booking Centre, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
13. Proactively identify operational challenges associated with your groups & events team and work with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
14. Use Opera Catering & PMS system to manage sales & account relationships, as well as appropriate catering/group/banqueting bookings. Ensure that information is correct, up to date and that databases are current.
15. Ensure forecasted revenue is always up to date.
16. Ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
17. Maintain an efficient and organised filing policy on all enquiries, options and confirmed bookings.
18. Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
19. Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
20. Always promote a professional image by being immaculately dressed and presented.
21. At all times present and maintain high standards of communication, both written and verbal, to the client.
Qualifications:
22. Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
23. Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
24. Detail-oriented with a passion for delivering excellence in customer service.
What is in it for you:
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
25. 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
26. Pension scheme participation.
27. Life Assurance coverage.
28. Annual Performance Review pay adjustments.
29. Complimentary Gym and spa access.
30. Free meals while at work.
31. Dry-cleaning service availability.
32. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
33. 50% discount at any of the St. Pancras outlets.
34. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
35. Travel ticket season loan.
36. Cycle to work scheme.
37. Employee Assistance Programme access.
38. Comprehensive Training and Development programme participation.
39. Awards and recognition celebrations, among many other benefit
Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.