Job Description
IT (EUD) TECHNICIAN
* Location: Portsmouth
* Duration: Permanent
* Salary: £33,000
Job Overview:
We are seeking a proactive and skilled field-based IT (EUD) Technician to join our team. This role is critical in providing operational support for a range of ICT systems and services. The ideal candidate will have proven experience supporting Windows 10, laptops, smartphones, and desktops while ensuring the smooth resolution of incidents, requests, and problems. Additionally, they will be instrumental in identifying and implementing service improvements and delivering exceptional customer service.
This role requires flexibility, a full UK driving licence, and the ability to travel between locations. The candidate will be expected to work flexible hours and undertake assignments in a timely manner.
Key Responsibilities:
1. Provide first and second-line support for Windows 10 systems, smartphones, laptops, and desktops across multiple sites.
2. Effectively handle and resolve incidents, requests, and problems within the required service levels.
3. Identify, propose, and implement service improvements to enhance the overall support experience and operational efficiency.
4. Create and maintain clear and concise procedure d...