Helpdesk Manager (Windows O365 Azure) Epsom / WFH to £75k Are you an experienced Helpdesk Engineer with management / leadership skills? You could be progressing your career as a Helpdesk Manager at an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment. As a Helpdesk Manager, you will head up and lead a team of eight first to third line support engineers and the Lead Service Desk Engineer, who are responsible for supporting all internal IT services, system processes, and applications (Windows based).
You will be responsible for leading the team to enable them to support the company services and provide excellent customer service to the highest standard. Some of your other key duties will include prioritising the team workload to ensure time sensitive issues are dealt with efficiently, managing the team's engagement with third party vendors and support desks, training and coaching the Service Desk Team Lead, and maintaining and developing tools and technologies used by the team. You'll remain hands-on 50% of the time as an escalation point for the team and managing projects.
This is an exciting time to join the team as they undergo a huge technical transformation, introducing modern technologies and working on a number of new projects.
Location:
You can work from home most of the time, meeting up with colleagues in the Epsom, Surrey office twice a month.
About you: You have experience of leading Helpdesk / Service Desk or technical support teams in Windows environments You have a strong knowledge of Windows, Office 365 and Azure, including AZ-104 certification You have strong workload prioritisation skills You have a solid grasp of cyber security principles or have worked in a heavily regulated environment You have strong leadership and people management skills You have excellent communication, collaboration and stakeholder management skills What's in it for you: As a Helpdesk Manager you will earn a competitive package including: Salary to £75k Pension (up to 10% contribution) Private Healthcare Life Assurance Company bonus Professional study support Apply now
to find out more about this Helpdesk Manager (Windows O365 Azure) role. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.