Salary
£24,312
Contractual hours
36
Basis
Full Time
Job category/type
Administration
Date posted
20/10/2025
Job reference
REQ000172
Please note, we reserve the right to close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
18-month fixed term contract
Closing date: 27 October 2025
Assessment centre dates: 03 and 04 December 2025
Make a difference, join our team.
The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.
Based in the centre of Manchester, we employ 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you.
The role:
This role is part of the Shared Service team in Manchester. You will help different parts of the organisation by doing important admin tasks that keep things running smoothly.
Your day-to-day work will include:
* handling letters and emails, making sure they are stored properly and kept private
* responding to requests from colleagues and deciding what action to take or who to pass it to
* keeping accurate records using our computer system
* talking to people by phone and email in a clear and friendly way
* managing requests for clinical advice, making sure they're sent to the right people and followed up
* helping check the quality of clinical advice before it's used
* you'll also support the wider team by joining in with projects, events, and training.
We will help you learn new skills and grow in confidence as you work. At the end of the programme, you'll have a recognised qualification and the skills to take the next step in your career.
The successful applicant will have:
* Good standard of verbal and written communication
* Good team-working/interpersonal Skills
* Ability to meet targets and deadlines
* IT literacy (Word, Excel, or Similar Software)
* A levels/level 3 qualification or equivalent experience
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
* Asian, Black, Mixed Ethnicity or another ethnic background
* disabled
* LGBTQ.
Benefits:
* Civil Service Pension scheme
* 32.5 days annual leave
* hybrid working, 60 percent office based
* flexible working
* access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
* comprehensive learning and development programme
* employee discount scheme across hundreds of retailers
* bicycle loan scheme
* season ticket loan
* gym membership subsidy
* paid for professional memberships
* eye test reimbursement.
Inclusion & Wellbeing
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
* an anonymised shortlisting process to make sure it is fair and unbiased
* monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
* providing wellbeing support and opportunities for personal and professional development for all colleagues
* creating spaces for connection and engagement through our employee network groups and social clubs
* part of the disability confident scheme
* providing reasonable adjustments
* engaging in regular inclusion learning to enhance the cultural competency of our organisation.
If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.
If you would like to learn more about the role, please contact Natalie Moore, Shared Service Manager,
Assessment centres will be held onsite.
Please note that we don't offer feedback at application stage.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence.
We do not accept CV's. To apply for the role, please complete the application form by clicking on the 'apply now' button.
No agencies. Applications from individuals only.
Important notice: fraudulent job postings
We have been made aware that some websites are falsely advertising job vacancies for the Parliamentary and Health Service Ombudsman (PHSO). We only advertise job vacancies through these official channels:
* our website
* LinkedIn
* Civil Service Jobs
* * Indeed
* Ombudsman association
Do not share personal details with any other websites claiming to represent PHSO. Contact our recruitment team to report any concerns