Member Services Agent (Part-time, Late Shift)
GoHenry Farnborough, England, United Kingdom
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Member Services Agent (Part-time, Late Shift)
GoHenry Farnborough, England, United Kingdom
2 weeks ago Be among the first 25 applicants
Join to apply for the Member Services Agent (Part-time, Late Shift) role at GoHenry
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100% Office based (Farnborough), a starting salary of £20,940 (prorated for part-time positions) + Benefits
Hello, we’re GoHenry. Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. Kids learn to earn, save, give, and spend responsibly with our prepaid debit card and app – because learning through doing really works (and it’s more fun!). All the while our unique built-in controls give parents total peace of mind.
What part will you play? A vital one! As a Customer Service Representative, you will be our customer's first point of contact, fact-finding to best navigate their query and offer the right resolutions. You will do your utmost to make their contact with us easy and arm our customers with the tools to help themselves and get the best from using GoHenry. You will communicate through multiple contact avenues including phone calls, in-app chat, and email.
These are permanent part-time roles working a fixed shift pattern offering peace of mind that your pattern won’t change each week.
* Option 1: Monday to Friday 7pm - 1am (27.5 Hours)
* We are open to discussing alternative arrangements—such as fewer working days—provided the daily hours remain the same.
Flexibility is important to us, and we’re happy to explore what might work best.
How we will support you: We will provide concentrated training as you build up your knowledge and system navigation skills before joining the main team. Depending on your progress, this can take 6 to 10 weeks. We take the lead from your confidence and adapt accordingly.
After training, we will provide regular updates and opportunities to gain certified qualifications if you wish. Our goal is to help you develop core, transferable skills and build a career.
Most importantly, we will give you the time to provide our customers with patient and thoughtful solutions and the tools to make it easy for you and them.
What you need to join:
* Transferable customer service skills from contact centre, financial services, retail, or hospitality environments.
* A high standard of written and verbal English.
* Comfortable navigating multiple systems while explaining and guiding customers to positive resolutions.
* A passion for building rapport and providing excellent customer experiences.
We understand that finding the right job can be challenging, so we guarantee to respond to every applicant. Our process includes a phone or video interview with our People Team and an in-person interview at our office. We will keep you informed throughout.
Want to know more about GoHenry, our team, and benefits?
Click here to view the full job description.
Click here to view our candidate pack.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
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