Reception Supervisor
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
We are seeking an exceptional Reception Supervisor to join our opening team at The St. Regis London. This is more than a supervisory role-it is an opportunity to help shape the guest journey at one of London's most anticipated luxury destinations.
You will support the Front Office leadership team in overseeing the daily operation of the Reception, ensuring a flawless arrival and departure experience while delivering personalised, anticipatory service. You will guide the team, assist with operational decisions, and be a trusted point of contact for both guests and hosts.
Key Responsibilities
Ensure an elegant and efficient check-in and check-out experience for all guests
Oversee daily Reception operations, supporting the team with complex payment issues, room allocations, and guest enquiries
Process and verify all payment types, ensuring accuracy in billing and account setup
Lead by example, inspiring a culture of excellence, professionalism, and collaboration within the Reception team
Handle guest concerns promptly and thoughtfully, ensuring issues are resolved to the highest standard
Coordinate closely with Housekeeping to track room readiness and manage exceptional requests
Support the management team with staff scheduling, training, coaching, and performance conversations
Maintain compliance with all St. Regis brand standards, policies, and procedures
Review and maintain detailed shift logs, ensuring clear handovers and continuity of service
Uphold the highest standards of guest confidentiality, safety, and operational integrity
Core Competencies
We are seeking a polished, confident, and service-driven individual with a passion for luxury hospitality and impeccable attention to detail. You should bring:
Previous experience in front office or guest-facing hotel operations, ideally within a luxury environment
Strong interpersonal and leadership skills, with the ability to support, guide, and develop colleagues
A dedication to delivering personalised, anticipatory, and refined guest service
Excellent organisational and problem-solving abilities
Strong understanding of Front Office systems, processes, and financial procedures
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
Competitive salary designed to recognise excellence
Workplace pension
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Career Development
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
TPBN1_UKCT