We are actively building diverse teams and welcome applications from everyone. Role: Operator Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working) Contract Type: Temporary Salary Package: £12.44 hourly rate Hours: 9.00 am – 5.30 pm Monday – Friday Interview Process: 2-stage process Why SCC? An inclusive workplace Excellent package: solid basic and company benefits Hybrid working in line with role requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company Role purpose: To support the successful delivery of customer projects and contracts, to deadline, SLA, compliance and quality requirements. Key responsibilities: Undertaking large volumes of Hybrid Mail printing, photocopying, scanning, binding and booklet making Liaising with staff and clients, receiving incoming requests, communicating deadlines and delivery times Prioritising work and outsourcing work to external providers where necessary Liaising with the Client/Supplier to ensure timely delivery of completed work Ensuring the Print Room is appropriately stocked with supplies such as paper, toner etc. Logging machine faults with service providers and monitoring responses. Along with the team, regularly review processes and look for opportunities to become more efficient Any other duties as reasonably requested by the Print Room Manager or Client Services Manager To ensure production of high quality documents to customers agreed standards and delivery Preventative maintenance of equipment including call out reporting, monitoring of response times, machines cleaned and calibrated Support Data Prep team in delivery of projects and ongoing contracts Support Month-End, Stock take and meter reading processes Develop and maintain good staff discipline in attendance, timekeeping, appearance and attitude Compliance with Billing cost recovery system or Access database logging To be aware and responsible for Health and Safety issues To consult and communicate effectively with all members of the team To take responsibility for Quality Control on the work you are producing To keep abreast of new technologies and initiatives that will assist in the workflow and profitability of the business Complete periodic compliance online training according to deadlines as required by Client Complete monthly Health and Safety training courses to deadlines as required by SCC Skills and experience: Pro-active, organised and well-structured approach, taking ownership of tasks and duties in scope of role. Open communication skills with both internal teams and customers. Customer first focus Self-motivated with professional standards Determined, can-do attitude About You About Us SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex. We are an equal opportunities employer SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling. Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/ Sustainability at SCC - https://www.scc.com/sustainability-at-scc/ Life at SCC - https://www.linkedin.com/company/scc/life