Tela Technology provides communication solutions and IT business services to businesses of all sizes across the UK. Offering services in Mobile, Unified Communications, IT Services, Connectivity, and Managed Services, we aim to help businesses grow and thrive.
The MSP arm of Tela acts as an extension to our customers’ business, providing a robust, technically-sound and friendly support service to customers within a wide-range of industry sectors, from the legal industry, to charities to education.
This is a full-time, permanent hybrid role for a 3rd Line Engineer, spending 2 days per week in our Hampton in Arden (Solihull) HQ, and 2 days per week in our Bromsgrove office.
We are looking for a hands-on technical engineer who enjoys a varied role, combining support and project work to meet the needs of our growing customer base.
Taking ownership for complex 3rd Line tickets assigned to you (directly assigned or escalated from 2nd Line) working with current technologies such as Azure, Microsoft 365, what else would you add?
Firewall management and networking
Proactively involved in project work, including customer onboarding
On site visits as required, for both scheduled work, project and break-fix jobs
Supporting users in the correct use of equipment by providing any necessary guidance, training and advice
Device and Endpoint management (MDM/MTD) platforms such as Intune, SOTI, ABM and Android enterprise
Routing and Networking experience, VLANs, Multisite VPN, Managed Wireless, Firewalls
EDR/XDR, Security monitoring platforms
Following recent acquisitions, we are looking for a team player who would support us in our aim of bringing together multiple service desks to form one technical team. Although this is a predominantly office based role, some customer on site work may be required. The successful candidate will need to undergo an enhanced DBS check, due to potential on site work with customers in education establishments.
This is predominantly an office-based role, with 2 days p/w in our Hampton in Arden Head office, and 2 days p/w in our Bromsgrove office. The candidate will be able to work from home one day per week.
A company van
Healthcare plan
Employee discount scheme
Employee assistance programme
Private healthcare
Life Assurance
We encourage applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and sexual orientation. Please get in touch for a full copy of our Equality and Diversity policy.