About us
Since 2002, Neve Jewels has been dedicated to crafting timeless, high-quality jewellery that blends exceptional craftsmanship with contemporary design. Over the years, we have expanded our vision through three unique sub-brands: Diamonds Factory (est. 2008), offering a wide range of exquisite diamond jewellery; Sacet (est. 2017), leading the way in ethical and sustainable fine jewellery; and Austen & Blake (est. 2018), offering custom-made engagement rings and fine jewellery.
With a passion for innovation and a commitment to excellence, we continue to redefine everyday luxury.
About the role
This role ensures the smooth day-to-day IT operations across UK&I by maintaining asset inventories, resolving everyday IT issues, and ensuring vendor accountability—you will be responsible for the lifecycle management of all IT assets, overseeing systems and telecoms, and coordinating external vendors for IT-related services.
Key responsibilities
IT asset management
* maintain an up-to-date inventory of all IT assets (workstations, networking equipment, phones, store tech assets, etc.)
* track asset allocation, returns, repairs, and disposition
* ensure compliance with internal asset policies and audit requirements
* support procurement and tagging of new IT assets and inventory control
Systems and telecoms support
* partner with wider IT team to implement new technologies and improve existing systems
* collaborate on IT projects and initiatives (upgrades, testing, deployment)
* coordinate with systems and telecoms providers to resolve service disruptions or plan upgrades
* monitor and support daily internet connectivity and bandwidth availability
* handle first-line troubleshooting of systems and telecoms issues (we need a full stack list here, VoIP, PBX, mobile devices)
* maintain telephony extensions, user mapping, and voice mailbox setup
Vendor coordination
* liaise with vendors for hardware, software, and services procurement
* manage annual maintenance contracts and service tickets with external providers
* track service levels and escalate delays or unresolved issues
* assist in evaluating vendor proposals and quotations
Everyday IT support
* provide end-user support for hardware and basic software issues across UK&I
* support the onboarding process (workstation procurement, setup, and IT orientation)
* ensure timely setup and configuration of IT systems for new employees
* oversee general IT administrative tasks and respond to queries
About you
* Bachelor’s degree or apprenticeship in IT, Computer Science, or related field
* 2+ years of relevant experience in IT support, asset management, or network operations
* Ability to diagnose and support general user issues
* Good working knowledge of troubleshooting Mac and Windows OS, basic networking, routers and switches, Cloud based VoIP systems like 3CX, Google Workspace, Asana, and full stack list here again
* Familiarity with ITSM process is a must, experience working with ticketing tools is a plus
* Strong organisational and multitasking abilities with the capacity to manage competing priorities
* Excellent written and verbal communication skills with enthusiastic deskside manner and the ability to liaise confidently with internal and external stakeholders
* Willingness to travel to our UK&I stores and offices as needed
What we offer
Career growth and professional development opportunities—join a fast-growing business where your contributions matter and your ideas are valued
Collaborative culture—work in a supportive, transparent environment that encourages innovation and excellence
Hybrid work—you’ll be based in our Hatton Garden head office about 3 days per week
Flexi hours—start your day between 8am and 10am, then finish between 4pm and 6pm
Vitality private healthcare—comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits
We Celebrate—our generous recognition and rewards programme that celebrates the brilliance within our teams across the globe
Perkbox—access to Perkbox for exclusive discounts, rewards, and wellbeing benefits
25 days annual leave + bank holidays
Enhanced maternity and paternity benefits