Operations Manager
TP7341
Location: London, St Paul
City of London, Hybrid
Salary: £45,000 – £55,000 + Benefits
About the Opportunity
An exciting opportunity has arisen for a highly organized, proactive and hands‑on Operations Manager to join a growing entrepreneurial professional services business. Working at the centre of the organisation, you will play a key role in ensuring the smooth day‑to‑day running of operations across finance, HR, IT, compliance and office management.
This is a varied, delivery‑focused position suited to someone who enjoys taking ownership, working autonomously and enabling a business to operate efficiently. You will work closely with senior leadership, coordinate external providers, and play a pivotal role in supporting the continued growth of the business. The business also places a strong emphasis on culture and team connection, with regular socials and experiences, including a recent team trip to Soho House Amsterdam.
Key responsibilities include:
Finance
* Managing invoicing, billing schedules and payment processes
* Maintaining accurate bookkeeping using Xero
* Monitoring debtor days and chasing outstanding invoices
* Coordinating payroll updates and liaising with accountants
HR & People
* Managing onboarding and recruitment coordination
* Maintaining staff records and holiday tracking
* Supporting appraisals, training and HR processes
* Coordinating freelance consultant onboarding and contracts
IT & Compliance
* Liaising with IT providers and managing support tickets
* Supporting cyber security and compliance initiatives
* Maintaining GDPR and insurance processes
Operations
* Managing office facilities, suppliers and logistics
* Coordinating travel, events and team socials
* Managing NDAs, contracts and operational documentation
Marketing Support
* Supporting events and outreach activity
* Assisting with reporting and business dashboards
About You
You will likely have:
* 2+ years’ experience in an operations, business support, office management or practice management role
* Interest in public relations
* Experience within a professional services, agency or SME environment
* Working knowledge of Xero
* Strong organisational skills and the ability to manage multiple priorities independently
* A proactive, solutions‑focused approach and excellent attention to detail
Bain and Gray is an equal opportunities employer. We continually strive to improve our processes around our diversity, equity, and inclusion strategy.
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