Strategic Client Director – Lead. Transform. Grow.
18-month FTC (has potential to become permanent)
Hybrid role - Aldermaston
Mitie is seeking an exceptional Strategic Client Director (SCD) to take ownership of one of our most significant client partnerships. This is a rare opportunity to shape the future of a major account, drive strategic growth, and influence the direction of a high‑profile, multi‑service contract.
If you are a visionary leader with commercial sharpness, relationship mastery, and the ability to inspire teams to deliver excellence every day, this is your stage.
The Opportunity
As our Strategic Client Director, you will be the driving force behind the account's long‑term success. You will:
* Lead the strategic direction of the contract, ensuring seamless delivery and continuous improvement.
* Build powerful partnerships with senior client stakeholders, aligning cultures, ambitions, and long‑term goals.
* Own the P&L, ensuring commercial performance, operational excellence, and sustainable growth.
* Champion innovation, service excellence, and best practice across soft and hard services.
* Shape and secure future opportunities, partnering with our business development teams to expand and evolve the contract.
* Represent Mitie at the highest level, reinforcing our brand, values, and commitment to delivering the exceptional every day.
Strategic Partnership & Client Leadership
You will be the trusted advisor and strategic partner to the client, responsible for:
* Co‑creating a shared vision for long‑term success.
* Anticipating needs, identifying opportunities, and evolving the account strategy.
* Elevating the client experience through consistent, high‑impact communication.
* Ensuring every interaction reflects Mitie's brand, values, and service promise.
Leadership That Inspires
You will cultivate a high‑performing, empowered, and collaborative environment by:
* Creating a culture of openness, safety, equality, and continuous learning.
* Coaching and developing colleagues and partners to achieve shared goals.
* Encouraging innovation, creative thinking, and constructive challenge.
* Celebrating success and turning satisfied clients into passionate advocates.
Commercial & Operational Excellence
Your commercial acumen will shape the future of the account:
* Developing innovation and improvement plans that deliver measurable value.
* Demonstrating where activities drive impact, efficiency, and growth.
* Leading annual budget planning with strategic insight and accuracy.
* Using data, KPIs, and benchmarks to drive performance and identify opportunities.
Service Excellence & Future Innovation
You will ensure the contract remains industry‑leading by:
* Delivering exceptional service quality and customer experience.
* Driving continuous improvement and operational efficiency.
* Using insights and data to manage risk and unlock growth.
* Championing QHSE excellence and compliance across all operations.
* Building strong relationships with SMEs, partners, and third parties to fuel innovation.
Service Assurance & Compliance
You will uphold the highest standards of safety, security, and governance:
* Ensuring full compliance with Mitie policies, procedures, and information security.
* Leading improvements in safety systems and reporting.
* Managing incidents, investigations, and risk mitigation with professionalism and care.
What You Bring
We're looking for a standout leader with:
* Proven senior leadership experience in strategic partnerships and service excellence.
* Expertise across soft and hard services in complex, multi‑stakeholder environments.
* Experience in water and waste is preferred.
* Strong commercial acumen and P&L ownership.
* Exceptional relationship‑building skills and emotional intelligence.
* A growth mindset, entrepreneurial energy, and the gravitas to influence at the highest level.
* A track record of driving innovation, embedding performance cultures, and delivering measurable value.
* APM PMQ or CDM awareness (desirable but not essential).
Join Us
This is more than a role — it's a chance to shape a flagship account, influence strategic direction, and leave a lasting impact on both Mitie and our client.
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