Up to £25,690.00 dependent on experience + bonus - Realistic OTE £29,000.00 Uncapped + great company benefits.
Top performing advisors in the business are earning over £32,000 in this role!
Week one: Monday – Friday: 08:00 – 17:00
Week two: 09:00 - 18:00
1 Saturday in 3: 08:00 – 13:00
The role of the Call Centre Executive is to:
* Make outbound calls of a sales nature and receive inbound enquiries on behalf of our retailers.
Person Specification:
* Proof of Right to Work in the UK.
Experience
Skills & Knowledge
* Smart appearance.
* Competency in numeracy, literacy and IT.
* Excellent telephone manner.
* Resilience.
* Understanding of basic vehicle design and function.
Key Responsibilities:
* Manage outbound/inbound calls promptly, efficiently and professionally. The nature of these calls will include:
* Service, MOT, repair and maintenance bookings for customer vehicles.
* General enquiries relating to vehicles and repair histories.
* VHC follow-up calls.
* Customer service enquiries and complaints.
* Accurately record and communicate customer work instructions and seek out opportunities to sell and appropriately advise customers of further services offered by the Group.
* Participate in projects as and when required or as directed by management.
* Enhance the relationship between customers and each brand/department within the business.
* Maintain and update the company database as necessary to ensure high levels of quality/accurate data capture.
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BYD, BMW & Mini (Service), MAN
We operate across 5 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.
We demand the best for our colleagues and our customers and look forward to your application at recruitment@harwoods.co.uk
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