The National Account Manager forms part of our Large Customer team and plays an integral role in protecting and growing larger customer accounts through a partnership approach to sales. This role is about delivering exceptional account management to complex customers, building long-term relationships, coordinating support across the business, and helping MSC remain the supplier of choice while realising growth at pace.
Responsibilities
- Own the end-to-end relationship with assigned national accounts, protecting and growing revenue through a partnership-led approach.
- Develop and execute account plans aligned to revenue, margin, penetration, and growth objectives.
- Build trusted relationships across customer stakeholder groups and position MSC as a valued partner and supplier of choice.
- Lead pricing, contract management, customer reviews, and commercial planning discussions.
- Coordinate internal resources to deliver customer commitments, manage stakeholder pressures, and provide a seamless, customer-centric experience.
- Monitor account health through forecasting, performance measures, operational KPIs and disciplined execution.
- Support implementation of new contract wins, onboarding customers and realising spend at pace.
- Handle challenging situations with flexibility, sound judgement, and strong follow-through to protect customer confidence.
- Lead internal working groups and bring teams together shoulder-to-shoulder to deliver excellence for customers.
- Communicate effectively across all channels, adapt style to your audience and bring fresh thinking that helps us continuously improve.
Qualifications
- Degree in Business, Marketing or a related field, or equivalent commercial experience.
- Experience managing national, major, or multi-site customer accounts.
- Proven track record of delivering revenue growth and protecting profitability.
- Strong negotiation, presentation, and stakeholder management skills.
- Experience with forecasting, account planning and commercial reviews.
- Ability to travel as required.
Preferred Qualifications
- Experience within industrial, distribution, manufacturing, or related customer environments.
- Familiarity with customer buying cycles, implementation planning, and program rollout.
- Demonstrated ability to grow accounts, improve margin and strengthen forecast accuracy.
- Strong analytical capability using reporting, performance dashboards, and commercial insight.
Skills and Competencies
- Strategic account planning and consultative selling
- Executive-level communication and relationship building
- Contract and pricing discipline
- Cross-functional leadership and project coordination
- Data-driven decision making
- Results orientation and accountability
Success Metrics
- Year-on-year revenue growth across assigned accounts
- Improved margin and overall profitability
- Accurate forecasting and effective implementation planning
- Strong service performance and customer satisfaction
- Successful delivery of new business wins, programmes or product expansion
- Contract retention and reduced escalations
Work Environment
- Remote, hybrid and customer-facing working pattern
- Regular travel to customer meetings, reviews and business sites
- Fast-paced, cross-functional commercial environment
Core Behaviours
- Connections: Builds trusted relationships and works effectively across customers and colleagues.
- Thinking: Uses sound judgement, commercial insight and problem-solving to make strong decisions.
- Creativity: Brings fresh thinking, challenges constructively and adapts to change.
- Drive: Shows resilience, ownership and determination to deliver results.
Benefits
- At MSC, you will have the autonomy to shape your role and build your career in a business that values growth and development.
- Access to ongoing coaching, mentoring, and an environment where personal and professional success is recognised and celebrated.
- Enjoy access to our discounts and rewards platform across popular brands, everyday essentials and special occasions.
- Receive 25 days holiday, plus Bank Holidays and paid birthday leave.
- Benefit from a company pension matched up to 10% of annual salary.
- Support for whatever life brings, with life insurance at 6x annual salary, a discounted health cash plan and private medical insurance.
