Job Title: Client Relationship Manager
The Role
A key position within our team, the Account Manager will act as the primary contact for clients, overseeing and managing all campaigns and activities.
Key Responsibilities:
* Manage multiple client projects simultaneously, ensuring timely delivery and high-quality results.
* Serve as the main contact for client enquiries, providing clear guidance and support.
* Build strong client relationships, becoming an integral part of their team and driving business growth.
* Translate client strategies into actionable plans and briefs, aligning with business objectives.
* Coordinate cross-functional teams to deliver projects on time, within budget, and to the required standard.
* Plan activities, balancing priorities and optimizing resources.
* Set measurable KPIs, track performance, and optimize strategies to drive business improvement.
* Provide clear campaign reports and presentations to clients, highlighting successes and areas for improvement.
* Lead regular status and strategy meetings with clients, ensuring alignment and progress.
* Collaborate with internal teams and external partners to meet goals, share knowledge, and best practices.
* Turn insights and research into detailed briefs for creative and digital teams, driving innovative solutions.
* Stay informed on industry trends to advise clients effectively, adding value to their business.
* Quickly grasp client offerings and value propositions, enabling effective communication and relationship-building.
* Ensure all client work is accurate, error-free, and aligned with objectives, maintaining high standards.
Desired Skills and Qualifications
* Previous account management experience within an agency setting is essential, with a proven track record of success.
* Previous experience working with automotive clients is desirable, demonstrating expertise in this area.
* Previous experience with direct/below the line marketing is desirable, showcasing skills in this field.
* This role is hybrid, requiring flexibility and ability to commute to designated locations.
The Package
* Basic salary £40,000 - £50,000 per annum, depending on experience.
* Up to 10% bonus based on targets, recognizing outstanding performance.
* 25 days annual leave, rising to 30 (+1 for each year of service), offering work-life balance.
* Pension – 5% employer contribution, supporting employee well-being.
Additional Benefits
* Ongoing training and development opportunities, enhancing skills and knowledge.
* A collaborative and dynamic work environment, promoting innovation and growth.
* A competitive benefits package, including pension, holiday entitlement, and bonuses.