Position Overview
As a Senior Technical Content Developer, Media & Entertainment (M&E) at Autodesk, you will play a crucial role in the Content Strategy & Experience team within Customer Technical Success (CTS). You will ensure high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk's platform through impactful content experiences. In this role, you will join a newly formed team of content creators who design integrated omni-channel audience-centric content plans and focus on continuous content improvements to drive customer success. You will orchestrate content development for customers and partners with a clear focus on Autodesk M&E digital support experience.
Responsibilities
1. Collaborate with stakeholders, find and use customers' and products' insights to create audience-focused content plans that improve customers' post-purchase digital support experience across M&E products. This implies a proactive mindset with designing and implementing programs to manage the entire content lifecycle, aligning anticipated customer needs with the right content formats, at the right time, and delivery systems. Additionally, plan and execute on content integration for new products to ensure seamless transitions and consistent user experiences
2. Use data driven insights and product expertise to enhance content that increases consumption and findability of M&E products through digital channels with a priority focus on Flow Production Tracking, Maya, and 3ds Max products. Ensure content is published, accurate, easy to consume, and optimized for delivery across channels, especially through search engines (SEO) and Large Language Models (LLM)
3. Monitor effectiveness of technical content development and provide actionable recommendations and insights for the M&E product line. Guide and train CTS staff on best practices for content creation focusing on efficiency and quality
4. Represent CTS at industry events both internally and externally (Tech series, booth, product overviews), building trust and authority among peers and collaborators through clear communication, alignment, and delivering on significant outcomes.
5. Stay updated on M&E industry trends, emerging technologies, and best practices in content strategy. Integrate relevant insights into the team to promote a culture of innovation and knowledge sharing
Minimum Qualifications
6. Media & Entertainment (M&E) industry knowledge and must-have product expertise with Autodesk Flow Production Tracking, Maya, and 3ds Max
7. 5+ years of experience in creating and managing audience-focused content plans, analyzing audiences, and handling the entire content lifecycle, including writing and editing technical content
8. Exceptional communication, project management, and stakeholder engagement skills, turning strategic plans into clear tasks, prioritizing activities based on urgency and impact, simplifying complex projects, and driving progress and improvement
9. Strong analytical and problem-solving skills
10. Self-driven, proven ability to work independently and collaborate well across various levels and locations
11. Good understanding of customer support operations, knowledge management, and self-service strategies
12. Familiarity with content management systems (CMS), authoring tools, SEO, and Large Language Models
13. Experience in training and enabling staff on best practices for content creation is a plus
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About Autodesk
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When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $86,500 and $149,270. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
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