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ServiceNow Architect CSM focus Portal, Dartford
Client: Innova Solutions
Location: Dartford, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views: 8
Posted: 10.06.2025
Expiry Date: 25.07.2025
Job Description:
ServiceNow Architect CSM focus Portal
Contract
FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)
Seeking an experienced CSM architect to support transversal design topics with a focus on OnePortal integration between Adobe and ServiceNow. Expertise required in CSM Portal and integrations.
Technical & Functional Experience:
* Good knowledge of CSDM
* Excellent product roadmap awareness
* Proficiency with Workspaces, UI Builder, Flow Designer
* Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
* Deep knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB, etc.)
* Portal management and customization
* Practical experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup
* 10+ years Hands-on ServiceNow experience with 3+ years on CSM & CSM Portal
* Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
* Strong problem-solving skills
* Excellent communication skills, able to explain complex topics to non-IT audiences, active listening, supportive attitude
* Proactive approach: propose help and assistance in design activities, identify room for improvement, seek optimizations
* Team player: willing to support and step in when needed
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