Job summary
Are you looking for your next challenge in digital?
We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.
The EPR Project Manager (fixed term, post holder) will play a pivotal role in the implementation of the Trust's EPR, managing the successful delivery of one or more of the modules that, together, make up the overall EPR. As part of a dynamic and agile team that is committed to our Vision 'Dedicated to Excellence', you will have significant personal opportunities to grow and develop, as well as to tangibly impact how care is delivered in the future.
Fixed term/secondment opportunity
Main duties of the job
The primary purpose of this role is to oversee the implementation of one, or more, modules that make up the EPR. Project managers will maintain detailed project plans, ensure stakeholders are engaged, ensure that risks are managed appropriately, and provide reporting into the EPR governance structure.
The post holder must be experienced in managing complex change programmes and be competent with technology-enabled service re-design and service transformation. Experience of working with agile methodologies will be an advantage.
Travel to the hospital site will be required.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
1. Compassion
2. Accountability
3. Respect
4. Integrity
5. Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Project Management
6. Develop, lead and manage the delivery of projects associated with the EPR Programme, with varying levels of size and complexity ensuring that they do not have an adverse impact on patient care and quality
7. Promote and practice agile methodologies in delivery of digital projects
8. Report regularly on project performance, risk management and financial control
9. Create and deliver project work plans and revise as appropriate to meet changing needs and requirements, working to agile principles
10. Ensure that benefits identification and management processes are integral to the management of projects
11. To identify, plan and manage project resources to meet all key milestones and assign responsibilities accordingly
12. Identify risks and issues, reporting and responding to them in an appropriate manner through the EPR programme governance, escalating as required. This includes the development of contingency plans
13. Understand and mitigate complex issues that arise across various workstreams
14. Ensure project documents are complete, current, and appropriately stored. Documentation should include new information flows, system processes and business practices. Ensure reporting is developed for governance
15. Work closely with relevant stakeholders with effectiveness and efficiency to enable the project(s) to be implemented on time and within budget. Work with the EPR Programme Lead to manage budgets at a project / module level
16. Ensuring that business as usual is maintained during the transition to new systems, and that any changes are effectively integrated into the procedures within clinical areas
17. Actively contribute to the realisation of benefits from delivering different ways of working enabled by delivery of the system
18. Interpret national guidelines and policies and communicate and ensure alignment with project delivery
19. Identify project resources required to successfully deliver change within each project and liaise with relevant Manager(s) to ensure availability and allocation
20. Manages project auditing and ensure lessons learned are recorded and enforced for best practice
21. Proactively manage changes in project scope, identify potential crisis and devise contingency plans in conjunction with appropriate colleagues
22. Develop and providing key operational management data and project reports, for review and use by the necessary Programme Board
23. To foster a culture that values respect, teamwork and excellence in all aspects of the delivery of patient care
Communication
24. Communicate clearly, concisely and persuasively, verbally and in writing
25. Communicate contentious and sensitive information appropriately
26. Deliver highly complex presentations to various Trust level staff
27. Work in collaboration with users to understand their needs and ensure digital products meet their needs and provide benefits for organisation, staff and patients
28. Identify where existing clinical and administrative policies and working practices will need to change in order to maximise the benefit of these new digital systems and work collaboratively with staff in order to do this
29. Use developed persuasive, motivational, negotiating, influencing empathetic and / or reassurance skills especially when required to overcome significant barriers to acceptance of projects, thus drawing on the highest level of interpersonal communication skills
30. Ensure stakeholder agreement to benefits and changes to ways of working
31. Ensure that all staff affected by the project receives adequate training in new systems / new ways of working
32. Communicate project progress to stakeholders
33. Communicate risks by escalation as required in an appropriate manner
34. Negotiate flexibly to ensure the best outcome for the patient and service staff
35. Communicate effectively with staff at all levels, external service provider representatives, and peer NHS organisation representatives
36. Use appropriate technologies and techniques; communicate Digital issues to a wide range audience, internal and/or external members, and providing guidance and Digital concepts
Financial Management
37. Produce written material and budgetary reports including for benefits realisation in conjunction with EPR PMO Lead
38. Monitor and manage budget and expenditure for their associated project and reporting progress to the EPR PMO Lead
Professional/Personal Development
39. The post holder will need to develop and maintain their own knowledge of developments and legislation relevant to the service area and ensure that each function reflects current professional guidance and standards
40. The post holder will take responsibility for his or her own professional development, identifying training and educational needs and agreeing ways of addressing these with the EPR Programme Manager.
Person Specification
skills
Essential
41. Ability to respond to shifting priorities, demands and timescales through analytical and problem-solving capabilities
42. Able to articulate or document highly complicated clinical concepts in a way that is accessible to people from a non-clinical background
43. Ability to work well from a predominantly computer-based environment with use of VDU
44. Comfortable working in unpredictable / reactive environments
45. Able to effectively prioritise and execute tasks in a high-pressure environment
46. Ability to work independently and in a team orientated, collaborative environment
47. Have excellent time management
48. Have excellent written and verbal communication skills
49. Ability to engage and drive tangible outcomes from a wide variety of team members and stakeholders
50. Highly skilled in suite of Microsoft Office programmes, particularly PowerPoint and Excel. Evidence of proficiency in these programmes will be required at interview
51. Excellent organisational skills and ability to manage a large complex workload whilst delivering to tight deadlines
52. Emotionally intelligent, strong insight and ability to establish credibility quickly and build strong relationships with all levels of internal and external stakeholders
53. Experienced user of clinical digital information systems
54. Capacity to identify problems in order of importance and develop actions to address these
Desirable
55. Methodical approach to problem solving
Key Competencies/Personal Qualities and Attributes
Essential
56. Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
57. Communicate clearly, concisely and persuasively, verbally and in writing
58. Communicate contentious and sensitive information appropriately
59. Deliver highly complex presentations to various Trust level staff
60. Well-developed emotional intelligence
61. Effective leadership qualities which engender confidence and respect
62. Integrity and personal credibility
63. Strives for excellence
64. Ability to be flexible and respond to the needs of the organisation
65. Confident, enthusiastic and Self-motivated and able to motivate others to achieve a high level of performance
66. Ability to work with minimal or no supervision
67. Ability to work under pressure and meet deadlines where there are competing demands
68. Proactive and solution focused
69. Emotionally resilient
70. Politically astute
71. Ability to concentrate for extended periods to enable effective planning of complex Digital programmes or projects
72. Ability to travel to the Northampton Hospital site and to other sites across the Group
Knowledge and Experience
Essential
73. Experience of managing complex projects
74. Solid organisational skills including attention to detail and multi-tasking skills
75. Experience of working with teams and individuals from both technical and non-technical backgrounds to solve Digital problems
76. Knowledge and experience of hospital or related clinical working practices and clinical systems, gained by working in the NHS
77. Experience and knowledge of formal project management methodologies
78. A proven track record of delivering objectives on time and within budget
79. Collaborative working to agree project plans and to maintain adherence to plans
80. Sound experience and understanding of risk
81. Management and strategic importance of risk identification and clarification
82. Confidence in providing advice and constructive challenge at senior level
83. Considerable experience in stakeholder management and engagement
84. Experience of dealing with complex/sensitive issues
Desirable
85. Understanding of EPR implementation, the benefits this provides to a Trust, in addition to a wider knowledge of Digital healthcare
86. Knowledge in projects with sizable elements of organisational change
87. Experience of operating in an agile environment
Educated to degree level or equivalent level of education, training or experience
Essential
88. Educated to degree level or equivalent level of education, training or experience
89. Evidence of continuous professional development or further study to postgraduate degree level or equivalent
90. Qualified at Practitioner level of a recognised Project or Change Management methodology ( PRINCE2, Agile, LEAN)
Desirable
91. Post-registration/ Postgraduate management qualification or equivalent